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Phase Eight Online Reviews

Rated
Excellent
Service
4.6
/5
Product
4.2
/5

5

4

3

2

1

9,965

2,071

639

225

425

13,325

ratings over the past year

Phase Eight Online is no longer an active Feefo customer
Displaying all 208,514 reviews
HE
Helen
Cambridge
1 year ago
Date of purchase: 18/04/2024
What Helen said about Phase Eight Online:
Smooth transaction and fast delivery
Very smooth, transaction and fast delivery, am reassured that you can return items if they are not quite right
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Lucy
Phase Eight Online
1 year ago
Hi there, Thank you for taking the time to leave us feedback. If there is anything we can help with please do let us know. Kind regards
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0
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MG
Maria Del Mar Gomez Gomez
1 year ago
Date of purchase: 06/05/2024
What Maria Del Mar Gomez Gomez said about Phase Eight Online:
No realiza la devolución
No he recibido la devolución del vestido devuelto en forma y tiempo por talla grande Hace ya más de mes y medio después de varios correos No tengo respuesta ni devolución
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0
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Trusted Customer
1 year ago
Date of purchase: 27/05/2024
No refund since May, 6 weeks and counting
I have been waiting since mid-May for a refund for this dress. I bought it online and collected it from the Kingston store @BentallCentre. I tried it on in-store and decided to return it as it was...

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Product reviews

3
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Trusted Customer
1 year ago
Date of purchase: 22/05/2024
2 months and no sign of the dress
I ordered this dress in May and am still waiting for it. I went into the store to chase the order and was advised to use the live chat function. After waiting 10 minutes for someone to help me, I...

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Product reviews

1
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FR
Fiona Reid
1 year ago
Date of purchase: 06/01/2024
What Fiona Reid said about Phase Eight Online:
Phase Eight shopping online experience
The dress and coat I ordered were beautiful quality and s perfect fit, standard for Phase Eight. The items were carefully and creatively wrapped, giving a whole new experience to opening a parcel....

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Lucy
Phase Eight Online
1 year ago
Hi there, Thank you for taking the time to leave us feedback. We are pleased to hear you are satisfied with your new purchase and hope this is perfect for you. Kind regards,
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Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Refund
Waiting over a month now and still no sign of a refund and no response to emails or live chat. Very disappointing customer service
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Molly
Phase Eight Online
1 year ago
Hi there, Thank you for your feedback. We are very sorry to hear that you are yet to receive your refund from us, this is not our usual service at all. A member of the team will reach out to you to swiftly resolve this via email. Kindest regards, Phase Eight Customer Care
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1
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Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Beautiful dress, saving for my daughters wedding next year!
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0
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Trusted Customer
1 year ago
Date of purchase: 25/05/2024
Extremely creased silk jumpsuit.
Silk jumpsuit arrived in a small, brown bag. Item was extremely creased and I was unable too try on.
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Molly
Phase Eight Online
1 year ago
Hi there, Thank you for your feedback. We are very sorry to hear that your order arrived very creased, this is not our usual service at all. A member of the team will reach out to you to swiftly resolve this via email. Kindest regards, Phase Eight Customer Care
Product reviews

1
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Trusted Customer
1 year ago
Date of purchase: 29/05/2024
Very easy and efficient
Product reviews

0
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Trusted Customer
1 year ago
Date of purchase: 25/05/2024
Clutch Bag
Easy to order and quick to arrive
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0
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
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Phase Eight (Fashion & Designs) Limited, Head Office, 55 Kimber Road, London, telephone (020) 8877 4011, Greater London, SW18 4NX, United Kingdom
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.