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Phase Eight Online Reviews

http://www.phase-eight.com
Rated
Excellent
Service
4.3
/5
Product
4.1
/5

5

4

3

2

1

4,701

731

382

243

628

6,685

ratings over the past year

Displaying all 195,192 reviews
KR
Krisitin
1 month ago
Date of purchase: 08/06/2024
What Krisitin said about Phase Eight Online:
They could start by replying to my messages or answering my calls for starters. Having only had positive experiences with Phase Eight in the past I am shocked at how badly I have been treated whilst t
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Rebecca
Phase Eight Online
19 days ago
Hello there. I am so sorry for the service that you have received on this occasion. I can assure you that this is the service that we wish to provide to our customers. I have looked into this for you and I can see that your Alexis Shawl Collar Suit Jacket has now been refunded to you. Please do allow 3-5 working days for any funds to be received depending on your banking provider. I am so sorry for letting you down on this occasion, please do reach out to us so we can put things right as we would hate to lose one of our most loyal customers due to this error. Kind regards, - Phase Eight Customer Care
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Brenda Beatty
1 month ago
Date of purchase: 15/02/2024
What Brenda Beatty said about Phase Eight Online:
Customer service good, but the dress i bought for my sons wedding has left me very disappointed. It is a sage green dress which i loved. It was guite crushed on arrival so i hung it up to let the crea
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Trusted Customer
1 month ago
Date of purchase: 18/05/2024
Unfortunately this dress was a little small for me so no I returned immediately. I was very disappointed by the speed of the return process and how long it took to be reimbursed.
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Lucy
Phase Eight Online
18 days ago
Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are not satisfied with our returns system or the sizing of your dress. We will be passing your feedback onto the relevant departments to look into whether we can improve this service. Kind regards,
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Trusted Customer
1 month ago
Date of purchase: 14/05/2024
They are taking money for an item I never received. Disgusted
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1
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Trusted Customer
1 month ago
Date of purchase: 02/05/2024
Ordered and arrived promptly. The item is lovely and soft and beautiful colour.
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Lucy
Phase Eight Online
18 days ago
Hi there, Thank you for taking the time to leave us feedback. We are pleased to hear you are satisfied with your new purchase and hope this is perfect for you. Kind regards,
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HE
Helen
Cambridge
2 months ago
Date of purchase: 18/04/2024
What Helen said about Phase Eight Online:
Very smooth, transaction and fast delivery, am reassured that you can return items if they are not quite right
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Lucy
Phase Eight Online
18 days ago
Hi there, Thank you for taking the time to leave us feedback. If there is anything we can help with please do let us know. Kind regards
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Maria Del Mar Gomez Gomez
2 months ago
Date of purchase: 06/05/2024
What Maria Del Mar Gomez Gomez said about Phase Eight Online:
No he recibido la devolución del vestido devuelto en forma y tiempo por talla grande Hace ya más de mes y medio después de varios correos No tengo respuesta ni devolución
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Trusted Customer
2 months ago
Date of purchase: 27/05/2024
I have been waiting since mid-May for a refund for this dress. I bought it online and collected it from the Kingston store @BentallCentre. I tried it on in-store and decided to return it as it was too
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Trusted Customer
2 months ago
Date of purchase: 22/05/2024
I ordered this dress in May and am still waiting for it. I went into the store to chase the order and was advised to use the live chat function. After waiting 10 minutes for someone to help me, I ga
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1
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FR
Fiona Reid
2 months ago
Date of purchase: 06/01/2024
What Fiona Reid said about Phase Eight Online:
The dress and coat I ordered were beautiful quality and s perfect fit, standard for Phase Eight. The items were carefully and creatively wrapped, giving a whole new experience to opening a parcel. Abs
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Lucy
Phase Eight Online
18 days ago
Hi there, Thank you for taking the time to leave us feedback. We are pleased to hear you are satisfied with your new purchase and hope this is perfect for you. Kind regards,
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
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customer service 020 8877 4001
Phase Eight (Fashion & Designs) Limited, Head Office, 55 Kimber Road, London, telephone (020) 8877 4011, Greater London, SW18 4NX, United Kingdom
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.