The app is easy to use and the advisers are helpful and easy to reach.
Kelly
Peninsula Canada
6 years ago
Hi Heather,
Thank you for taking the time to write us a review. We’re pleased to see you’ve been impressed with our support.
Regards,
Kelly
Date of purchase: 25/02/2020
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Trusted Customer
6 years ago
I called in regarding a couple of issues. The rep was very helpful and followed up with an appropriate email quickly. Would certainly recommend Peninsula.
Kelly
Peninsula Canada
6 years ago
Hi there,
Our advisors/consultants are always on hand and available to answer your questions 24 hours a day, 365 days a year. Thanks for the great feedback, we really appreciate it.
Regards,
Kelly
I really can't describe how helpful Karen was. She listened and was supportive and humerus. She was quick to provide recommendations and continued to provide the associated documents required. ...
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Kelly
Peninsula Canada
6 years ago
Hi Anne,
Thank you for the great feedback, we’re delighted we could give you the support you needed. I’ll make sure to pass on your feedback to Karen, she’ll be really pleased.
Regards,
Kelly
POSITIVES:
-Advice hotlines have helped us navigate complicated scenarios appropriately
-Without exception, every agent who has assisted us has been professional, friendly, and helpful
-Response...
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Kelly
Peninsula Canada
6 years ago
Hi there,
Your feedback is very important to us and we’re dedicated to resolving all feedback we receive. We’re sorry to read your thoughts and a Service Team Manager will be in contact very soon to discuss in more detail.
Regards,
Kelly
Date of purchase: 21/02/2020
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Trusted Customer
6 years ago
I am your new client. I had scheduled the consultation at 4 pm with Gurpreet at Thursday 20,2020 about your software - the consultation had never happen, nobody rescheduled or contacted me. It was...
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Kelly
Peninsula Canada
6 years ago
Hi there,
At Peninsula, we’re dedicated to providing world-class customer service. We’re sorry it appears your recent visit wasn’t to our expected standards. Your feedback has been passed to the Service department and a Service Team Manager will be in contact very soon to discuss in more detail and provide you with the support you need.
Regards,
Kelly
Date of purchase: 24/02/2020
1
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Trusted Customer
6 years ago
I called Peninsula approx. three weeks ago asking for the email for the rules and regulations and the changes or no changes made - especially for payroll. I keep hearing that things have changed...
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Kelly
Peninsula Canada
6 years ago
Hi there,
We’re sorry to read that you’ve experienced a delay in communications. In order to get this resolved your feedback has been passed to the Service department and a Service Team Manager will be in contact very soon to discuss in more detail and provide you with the support you need.
Regards,
Kelly
Steph
Peninsula Canada
6 years ago
Hi. Thanks for taking the time to give us your feedback. I can see that Christina has been in contact from our Advisory department. I hope we can look to regain your confidence in Peninsula. We’d really appreciate an update, please follow option 2 below, thanks in advance.
Date of purchase: 04/02/2020
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BP
Brenda Pope
6 years ago
What Brenda Pope said about Peninsula Canada:
They answered my questions and gave me great advice.
Kelly
Peninsula Canada
6 years ago
Hi Brenda,
Thank you for taking the time to write us a review. We appreciate your feedback and are delighted to hear you have enjoyed our support!
Regards,
Peninsula
Date of purchase: 19/02/2020
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JS
Jeff Shumacher
6 years ago
What Jeff Shumacher said about Peninsula Canada:
very slow. took over 10 days to get back a simple letter . questions asked in piecemeal .
Steph
Peninsula Canada
6 years ago
Hi Jeff,
Your feedback is very important to us and we’re dedicated to resolving all feedback we receive. We’re sorry to read your thoughts and a Service Team Manager will be in contact to discuss in more detail.
Regards, Stephanie
Steph
Peninsula Canada
6 years ago
Hi. Thanks for taking the time to give us your feedback. I can see that Christina has been in contact from our Advisory department. I hope we can look to regain your confidence in Peninsula. We’d really appreciate an update, please follow option 2 below, thanks in advance.
Date of purchase: 20/02/2020
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GT
Gayle Tidball
6 years ago
What Gayle Tidball said about Peninsula Canada:
easy to follow and very pleasant on the phone
Steph
Peninsula Canada
6 years ago
Hi Gayle,Thank you for taking the time to write us a review! We're delighted to hear you've enjoyed our support so far.Regards,Stephanie
Date of purchase: 20/02/2020
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TW
Terry Willson
6 years ago
What Terry Willson said about Peninsula Canada:
I think the advice given is too conservative, and highly weighted in the employee's favour. We just dismissed an employee who took their case to the MOL. Their offer was half of what the advice team...
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Steph
Peninsula Canada
6 years ago
Hi Terry,
Your feedback is very important to us and we’re dedicated to resolving all feedback we receive. We’re sorry to read your thoughts and a Service Team Manager will be in contact shortly to discuss in more detail.
Regards, Stephanie
Steph
Peninsula Canada
6 years ago
Hi. Thanks for taking the time to give us your feedback. I can see that Christina has been in contact from our Advisory department. I hope we can look to regain your confidence in Peninsula. We’d really appreciate an update, please follow option 2 below, thanks in advance.
TW
Terry Willson
6 years ago
Looking forwards to seeing if the changes discussed happen.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.