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Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

1,450

106

8

3

8

1,575

ratings over the past year

Displaying all 3,019 reviews
GD
GDH
Somerset
2 years ago
Date of purchase: 05/05/2023
What GDH said about PayPlan:
Very greatful for the care, attention to detail,clear communication and non-judmental professional way we have been helped by payplan.
Trusted Customer
2 years ago
Date of purchase: 02/05/2023
So far so good.
Too early to say, as creditors not starting to complain yet, but hopefully everything will be ok
JO
Jocelyn
2 years ago
Date of purchase: 04/05/2023
What Jocelyn said about PayPlan:
Very helpfull , and polite
FL
Floyd
2 years ago
Date of purchase: 25/04/2023
What Floyd said about PayPlan:
So helpful they put me at ease
Trusted Customer
2 years ago
Date of purchase: 27/04/2023
Listen and not judge
Trusted Customer
2 years ago
Date of purchase: 26/04/2023
Amazing service, very commendable
Everyone I have spoken to has been supportive and patient. They have answered all questions and ensured that I have had lots of communication without feeling pressure. I have felt, even through this...

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RO
Ronald
2 years ago
Date of purchase: 24/04/2023
What Ronald said about PayPlan:
Excellent service
Trusted Customer
2 years ago
Date of purchase: 25/04/2023
Great customer service provided with detailed attention paid to the needs and concerns of their clients. Wonderful experience so far with my case handler.
TO
Tom
2 years ago
Date of purchase: 28/04/2023
What Tom said about PayPlan:
Customer service is excellent. Precise and very helpful.
Payplan personnel have been extremely helpful throughout. Providing great customer service and prompt communication.
Trusted Customer
2 years ago
Date of purchase: 21/04/2023
They were supposed to contact me but never did
They were supposed to ring me back but they didn’t. They didn’t respond to my requests to call me.
Merchant Logo
Joe Harrod
PayPlan
2 years ago
Hi, Thank you taking the time to leave your feedback. We're really keen to look into this further for you and help. We would be really grateful if you could send in your PayPlan ID to online@payplan.com? Kind regards, Joe, The PayPlan Team.
About PayPlan
We offer free, simple debt advice to anyone who needs it. Whilst we’ve grown a lot since our creation as a family-owned company in 1992, our mission has remained the same – to help people become debt-free through clear, honest advice and debt solutions that work.
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Kempton House Dysart Road, Grantham, Lincolnshire, NG31 0EA, United Kingdom
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About PayPlan
We offer free, simple debt advice to anyone who needs it. Whilst we’ve grown a lot since our creation as a family-owned company in 1992, our mission has remained the same – to help people become debt-free through clear, honest advice and debt solutions that work.