Website was easy to use but costume arrived one day too late for the event.
Party Packs
Party Packs
15 years ago
I am sorry you did not receive your costume in time - unfortnately you did not select priority delivery and so we sent it out in the first class post and with the recent weather and Christmas this is taking a couple of extra days to arrive. I will send you a prepaid label to return the costume to us.
I paid for an overnight courier but the goods did not arrive until 1 week after I ordered them. When the order arrived, one of the items was incorrect. I couldn't be bothered to return it!!
Party Packs
Party Packs
15 years ago
I am sorry you received the incorrect hat - we had a stock error on the one you ordered and when we tried to reorder it it was sold out by our supplier so we substitued it with a similar one. You should have recieved an email to let you know about it and I am sorry you were not informed. I will send you a returns form in case you decide to return it.
The company were very efficient and contacted me to let me know that there had been a problem with my payment. It was rectified easily and the products were with me the next day.
Product reviews
Date of purchase: 05/12/2010
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Trusted Customer
15 years ago
very good website, prices and delivery arrangements.
I have not yet received the order that I placed!!!
Party Packs
Party Packs
15 years ago
I have looked into your order and it seems we had some problems with your payment. We did send you 2 emails but received no response and so we deleted your order. If you still require the goods please call one of our customer service ream on 01749 872080.
Something to celebrate? At Party Packs we have everything to turn your ideas into an event to remember! Tableware, decorations, fancy dress with over 18,000 products available from our on-line shop you will find just what you looking for and lots you didn't even know existed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Something to celebrate? At Party Packs we have everything to turn your ideas into an event to remember! Tableware, decorations, fancy dress with over 18,000 products available from our on-line shop you will find just what you looking for and lots you didn't even know existed.