Hello Dennis,
Thank you for bringing this to our attention. I understand your disappointment regarding the missing part from your appliance. I sincerely regret the inconvenience this has caused.
This is a very unusual occurrence (to have missing accessories) but no less frustrating for you. I have asked my colleagues in Customer Care to obtain an accurate date of delivery for the missing rack, if this is not imminent we will look at other solutions for you.
Kind regards,
Nicki
Panasonic UK