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Panasonic UK Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,291 reviews

Trusted Customer

Feefo Verified

28 days ago

Trusted Customer

Feefo Verified

28 days ago

Reliable vendor

Very easy ordering process and fast delivery service. Competitive price for product.

Trusted Customer

Feefo Verified

28 days ago

Happy husband

Easy website, good range of products, fast delivery. What’s not to like

Trusted Customer

Feefo Verified

28 days ago

Great

Excellent well packaged next day delivery microwave was also brilliant to use

Trusted Customer

Feefo Verified

1 month ago

DHL are not fit for purpose and tell lies, sthey couldn’t gain access

Panasonic ok but they need to find a new carrier. One week on from ordering and parcel still not delivered.by DHL

Panasonic Customer Care UK

Panasonic UK

29 days ago

Dear Customer, Thank you for your feedback and I am sorry to hear about the inconveniences you have encountered. We will get in touch with DHL and let them know about the situation in order to try and avoid future delays such as this one. I would suggest contacting DHL on the phone on the following number: 0344 248 0012 In case you have trouble getting through to a person, my suggestion is to remain silent after the automated message asks for your tracking number and you should be automatically transferred to a representative after a short while. Again, I am sorry for the way the situation has unfolded, and I hope you will receive the parcel soon. Kind Regards, Panasonic Customer Support Team

Trusted Customer

29 days ago

Phones are fine but I had to stay in 3 days until phones finally arrived . I contacted DHL in person and customer services tried to help. They insisted in delivering yesterday, but they were slightly late and I had to cancel an appointment .Twice they sent emails saying that they hadn’t been able to gain access. The emails were sent before they were even due and my doorbell camera proved they hadn’t been or just walked a little way towards the door and turned tail. Only bought from Panasonic because of previous good experience. Much better service from Amazon, amongst other carriers , but like to spread my purchases.

Trusted Customer

29 days ago

Panasonic Customer Care UK

Panasonic UK

27 days ago

Dear Customer, Thank you for your reply and I am sorry to hear that DHL did not manage to deliver the parcel within the agreed-upon timeframe and that you had to cancel your plans in order to wait for them. Just as before, we will raise the matter internally with DHL in order to try and avoid such situations in the future. I am truly sorry for this experience and should there be anything that we can help with, do not hesitate to contact our customer support representatives on the below link: https://support-uk.panasonic.eu/ Kind Regards, Panasonic Customer support team

Myrl Charlery

Feefo Verified

1 month ago

What Myrl Charlery said about Panasonic UK:

good!

Trusted Customer

Feefo Verified

1 month ago

Good model hc2020

Very good

Paul Hannam

Feefo Verified

1 month ago

Trusted Customer

Feefo Verified

1 month ago

Trusted Customer

Feefo Verified

1 month ago

Replacing 12 year old Panasonic microwave with similar inverter model

Panasonic were helpful and efficient when purchasing the microwave. Delivery was tracked and we knew which day to expect delivery, with an hour’s time slot.

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