Online Pound Store Reviews

Hi Tina, Thank you so much for the 4-star review and for your kind words about our customer service team! We are so sorry for the frustration EVRi has caused you. We know how disappointing it is to wait for a parcel, especially when it goes missing, and we're glad we could help get the refund sorted quickly for you. Regarding courier choices: we actually do offer a DPD Next-Day delivery option at checkout for £9.99! If you'd prefer to bypass EVRi altogether on your next order, selecting DPD will ensure your parcel travels via a fully tracked, premium route. Thank you again for your feedback and support, and we look forward to serving you again soon! Kind regards, OPS

Hi Sylvia, Thank you so much for taking the time to leave such a kind review. We are so sorry to hear about your back and hip, but we are absolutely delighted that we could get your heat pads to you quickly and reliably when you needed them most. Knowing our service has made things a little easier for you truly means the world to our team! Thank you for your recommendation, and we wish you all the very best. Warmest regards, OPS

Hi Tara, Thank you for taking the time to share your feedback. We are truly sorry for the disappointment caused by EVRi losing your first order with us. While courier losses are rare, we completely understand how frustrating it is when a delivery doesn't arrive as expected. As soon as you contacted us, our team immediately investigated, took full responsibility, and processed a 100% refund back to your payment method straight away. We sincerely apologise that your first experience was let down by the courier, and we hope you might consider giving us another chance in the future to show you our usual high standard of service. Kind regards, Nial