Ordered a large order. Was told 3-5 day delivery. After 7 days emailed to see where it was. Was told they would update me in 3 working days. After 12 days contacted to be told it was lost. Requested...
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OPS TEAM
Online Pound Store
1 month ago
Hi,
Thank you for sharing your honest feedback, and I am sincerely sorry for the terrible experience you had with this order.
You are completely right to be disappointed. While courier losses are out of our direct hands once parcels leave our warehouse, a 12-day wait without the items you ordered is completely unacceptable.
As confirmed in our emails, I have processed a full refund for your order. We are actively investigating this failure with Evri's management team, as this is nowhere near the standard of service we expect for our customers.
I appreciate your patience throughout the process, and I apologise again for the frustration caused.
Kind regards,
OPS
Great prices! I visit the site regularly because they stock my favourite body lotion at a great price, and I also am tempted usually to buy other things
Product reviews
Date of purchase: 26/08/2026
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Sharon Charkesworth
Feefo Verified
1 month ago
What Sharon Charkesworth said about Online Pound Store:
Excellant, awaiting 2 parcels
Date of purchase: 27/08/2026
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Isabel Smith
Feefo Verified
1 month ago
What Isabel Smith said about Online Pound Store:
My Items were packed very well and very fast delivery, very good store, excellent service.
Competitive pricing and super fast delivery! Would definitely recommend and use again.
Product reviews
Date of purchase: 26/08/2026
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Elsie McGuire
Feefo Verified
1 month ago
What Elsie McGuire said about Online Pound Store:
Good i found my hair moose online as used to buy in local shop in shopping center buy now its closed down so no other shops sell it .so was glad when browsing online found your site so cheap as well...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.