How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

OneChoice Reviews | Customer Service Reviews for https://www.feefo.com/reviews/one-choice | Feefo

Trusted Customer

Feefo Verified

4 years ago

Well explained, and easy to understand. Teresa had excellent telephone manner and customer service. Even though declined for life insurance due to health, there were options available. But still left...

Product reviews

Date of purchase: 02/12/2021

0

Trusted Customer

Feefo Verified

4 years ago

Operator : Ashton. His voice and his manner, wonderful, as i expected perfect! I am a Ex Operator so I found the service is excellent. could u please "Thank" him from me, I'm the mother to...

Date of purchase: 01/12/2021

0

Trusted Customer

Feefo Verified

4 years ago

Amazing customer service. Dee who helped me with my policy was awesome

Customer service was on point and very helpful

Product reviews

Date of purchase: 30/11/2021

0

Trusted Customer

Feefo Verified

4 years ago

Friendly and helpful customer service Ensured that I understood everything explained and happy with the outcome.

Product reviews

Date of purchase: 25/11/2021

0

Trusted Customer

Feefo Verified

4 years ago

Jean explained me well about details and she answered my questions in a way it's easy to understand. I also called today and I spoke with Jo for some clarifications after reading the welcome pack...

Product reviews

Date of purchase: 15/11/2021

0

Trusted Customer

Feefo Verified

4 years ago

Great listener and explained in detail,

Options after options and I appreciated not being judged for my sarcasm, explanation was short n to the point I can n will try to point others I know where and how.

Product reviews

Date of purchase: 15/11/2021

0

KK

Kuldeep Kumar

Feefo Verified

4 years ago

What Kuldeep Kumar said about OneChoice:

Misleading information

Information not transparent. I applied life insurance over the phone at minimum of 200k , but policy documents says minimum 100k and maximum 200k. This information was not clearly supplied to me at...

CX

OneChoice

4 years ago

Hi Kuldeep, Thank you for reaching out. Depending on your age and application outcome will determine what your policy covers you for. OneChoice Insurance's minimum benefit amount starts at $100,000 and increases up to $2,000,000. If you have any queries, can you please let me know and I can arrange for a Senior team member to be in touch. Kind regards, Scott

KK

Kuldeep Kumar

4 years ago

Scott Thanks for responding. Yes please get someone to contact me to review policy again.

CX

OneChoice

4 years ago

Hi Kuldeep, Thank you for the reply. I have passed on your details and will have one of our Senior team members to be in touch to assist with your query. Kind regards, Scott

CX

OneChoice

4 years ago

Hi Kuldeep, I understand that one of our Senior team members has tried to contact you multiple times but was unsuccessful. Can you please provide a suitable time you wish to be contacted and I can arrange that for you. Kind regards, Scott

Product reviews

CX

OneChoice

4 years ago

Hi Kuldeep, As mentioned, can you please let me know if you would like for one of our Senior team members to contact you regarding your query. Kind regards, Scott

KK

Kuldeep Kumar

4 years ago

Scott Thanks for response. Yes, please get someone to contact me to review policy again.

CX

OneChoice

4 years ago

Hi Kuldeep, Thank you for the reply. I have passed on your details and will have one of our Senior team members to be in touch to assist with your query. Kind regards, Scott

CX

OneChoice

4 years ago

Hi Kuldeep, I understand that one of our Senior team members has tried to contact you multiple times but was unsuccessful. Can you please provide a suitable time you wish to be contacted and I can arrange that for you. Kind regards, Scott

Date of purchase: 12/11/2021

0

OM

Olivia Morris

Feefo Verified

4 years ago

What Olivia Morris said about OneChoice:

Professional, friendly & caring

Product reviews

Date of purchase: 12/11/2021

0

Trusted Customer

Feefo Verified

4 years ago

Very happy with my policy and they answered my email within 13 minutes.

They were very clear,efficient and really helpful,gave me peace of mind.

Product reviews

Date of purchase: 11/11/2021

0

CD

Clynton Dryland

Feefo Verified

4 years ago

What Clynton Dryland said about OneChoice:

Very good 🙂

Date of purchase: 10/11/2021

0

OneChoice Reviews

OneChoice Funeral InsuranceMore reviews of this product (594)View product websiteAffordable payments and done easily over the phone.

OneChoice Life InsuranceMore reviews of this product (419)View product websiteGood and easy to deal with.

OneChoice Funeral InsuranceMore reviews of this product (594)View product websiteCovers what I need and expect.

OneChoice Life InsuranceMore reviews of this product (419)View product websiteJean gave me a reasonable and attainable quotation.

OneChoice Funeral InsuranceMore reviews of this product (594)View product websiteThe options I didn’t know would suit me she came with more to choose from the options were for my budget but could change if I wanted more if time came prices had increased

OneChoice Life InsuranceMore reviews of this product (228)View product websiteMinimum life insurance cover is not the same as what was told over the phone

OneChoice Funeral InsuranceMore reviews of this product (594)View product websiteGood value for money, very affordable

OneChoice Life InsuranceMore reviews of this product (419)View product websiteVery happy with my policy,they were efficient and very professional.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?