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Novo Insurance Reviews

Rated
Exceptional

Protecting things that matter through service, innovation and flexibility

Service
4.8
/5

5

4

3

2

1

16

2

1

0

0

19

ratings over the past year

Displaying all 166 reviews
Trusted Customer
3 years ago
Date of purchase: 20/05/2022
smooth transition
AF
Anth Finegan
3 years ago
Date of purchase: 28/03/2022
What Anth Finegan said about Novo Insurance:
Great service
Great service, always available to assist and can't fault them generally. 4 stars because I had to chase to confirm renewal, this year, on the last day.
Trusted Customer
3 years ago
Date of purchase: 06/04/2022
Top Service, Great Policy, Competitive Price
Excellent renewal procedure, statement of facts quickly updated, competitive price quoted.
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Aimee Billington
Novo Insurance
3 years ago
Good Afternoon, Many thanks for your 5 star feedback, its great to hear that you have not only received great feedback but the price and policy suits your needs too! Kind Regards, Aimee
IW
Ian Wilde
3 years ago
Date of purchase: 28/03/2022
What Ian Wilde said about Novo Insurance:
Excellent Customer relations with a dedicated person to look after your acc
Excellent Customer relations with a dedicated person to look after your account.
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Aimee Billington
Novo Insurance
3 years ago
Hi Ian, Thank you for taking the time to leave us a 5 star review, glad to hear you have received great feedback from ourselves. Kind Regards, Aimee
PB
Paul Bloore
3 years ago
Date of purchase: 17/03/2022
What Paul Bloore said about Novo Insurance:
Excellent and personal service
Novo provide a well tailored service. They may not be the cheapest, but the overall package is very comprehensive and delivered with a personal touch.
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Aimee Billington
Novo Insurance
3 years ago
Hi Paul, Thank you for your 5 star review, glad to hear you are happy with the cover and service we provide. Kind Regards, Aimee
NR
Nicola Redcliffe
3 years ago
Date of purchase: 17/03/2022
What Nicola Redcliffe said about Novo Insurance:
Excellent and personal service
I was very impressed with Novo. Joseph was extremely helpful and understanding. He kept me updated and I felt he really worked hard to find the right insurance solution for me.
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Aimee Billington
Novo Insurance
3 years ago
Hi Nicola, Thank you very much for your 5 star review, glad to hear you had a great experience with Novo. Your feedback will be shared with Joe. Kind Regards, Aimee
JB
John Booker
3 years ago
Date of purchase: 17/03/2022
What John Booker said about Novo Insurance:
Great Product
The Novo product is a cut above others for Tesla owners. Of course with any insurance until you make a claim you don't know how well you'll be dealt with. The carrier here is Covea and I had a Covea...

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Aimee Billington
Novo Insurance
3 years ago
Hi John, Thank you for taking the time to lave this review, and if anything does go wrong, we are always here to help! Kind Regards, Aimee
MD
Mark Davy
3 years ago
Date of purchase: 10/02/2022
What Mark Davy said about Novo Insurance:
Send me the money I requested 6 months ago that I have invested with you
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Aimee Billington
Novo Insurance
3 years ago
Hi Mark, Following your discussion with Jessica we understand this review was created in error. Please follow the link in your email and you will be able to re rate us. Kind Regards, Aimee
RB
Ronald Brocklesby
3 years ago
Date of purchase: 17/03/2022
What Ronald Brocklesby said about Novo Insurance:
UNRESPONSIVE
Contacted Novo by telephone and email about damage to the car that was caused after the car was collected by their approved repairer. Received no reply other than them asking me for driving licence...

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Trusted Customer
3 years ago
Date of purchase: 17/03/2022
Great service
Aimee and the team were wonderful from start to finish. A very good example of where a great product meets great service. Highly recommend
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Aimee Billington
Novo Insurance
3 years ago
Hi, Thank you for taking the time to leave a 5 star feedback, your comments mean alot! Kind Regards, Aimee
About Novo Insurance
We are the very first provider of services to the ever growing EV community. From inception, we understand the needs and more importantly the wants of owners whilst realising the potential cost impact to insurers and very quickly established a reputation as being “the EV guys” with in the insurance industry. Our policy coverage is also second to none. We offer a level of cover that you will not find anywhere else, this includes things such as agreed value cover, guaranteed EV replacement whilst yours is off the road, flexible EU cover and that’s just to name a few! Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims services to private individuals, insurance companies & agents, brokers and to the incident management market place. Our unique ‘Concierge’ approach allows us, on behalf of our clients and partners, to control (where required) all elements of the claim process, from FNOL to settlement and all points in between. We manage communications and interactions with all relevant (and often numerous) parties, giving our clients confidence that costs are controlled in a secure environment.
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12 Princes Parade, Princes Dock, Liverpool, Merseyside, L3 1DL, United Kingdom
Why trust Feefo reviews?

About Novo Insurance
We are the very first provider of services to the ever growing EV community. From inception, we understand the needs and more importantly the wants of owners whilst realising the potential cost impact to insurers and very quickly established a reputation as being “the EV guys” with in the insurance industry. Our policy coverage is also second to none. We offer a level of cover that you will not find anywhere else, this includes things such as agreed value cover, guaranteed EV replacement whilst yours is off the road, flexible EU cover and that’s just to name a few! Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims services to private individuals, insurance companies & agents, brokers and to the incident management market place. Our unique ‘Concierge’ approach allows us, on behalf of our clients and partners, to control (where required) all elements of the claim process, from FNOL to settlement and all points in between. We manage communications and interactions with all relevant (and often numerous) parties, giving our clients confidence that costs are controlled in a secure environment.