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Norton Finance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,373 reviews

Trusted Customer

Feefo Verified

2 years ago

Second Charge Mortgage

Fantastic from start to finish!

Trusted Customer

Feefo Verified

2 years ago

Good choice

Excellent

Trusted Customer

Feefo Verified

2 years ago

Great Service

Fab service I can highly recommend

Mr Martin Weeks

Feefo Verified

2 years ago

What Mr Martin Weeks said about Norton Finance:

made the process very simple for me.

Excellent service, always kept up-to-date on a regular basis. Would recommend.

Mr Benjamin Watkinson

Feefo Verified

2 years ago

What Mr Benjamin Watkinson said about Norton Finance:

Great service

Excellent service from start to finish.

Mr Nigel Fryer

Feefo Verified

2 years ago

What Mr Nigel Fryer said about Norton Finance:

Excellent service, clear communication and all matters completed well within the required timescale.

Trusted Customer

Feefo Verified

2 years ago

Great company. Good attitude and professional.

Excellent service from start to finish. The whole process was effortless, throughly professional approach.

Mr James Ewen

Feefo Verified

2 years ago

What Mr James Ewen said about Norton Finance:

Great people to deal with and very helpful . Made the process easy to understand and got the results we wanted within a reasonable time frame

Trusted Customer

Feefo Verified

2 years ago

Excellent service

Excellent service from start to finish

Trusted Customer

Feefo Verified

2 years ago

Overcharged, underdelivered

The fact, the lender they chose was one I wished not to use, due to previous bad experience with that lender. Also lender cut my loan amount and was too far in to pull out. But my main issue is I...

Nick Morton

Norton Finance

2 years ago

Thank you for taking the time to share your feedback regarding your application experience. We are sorry to hear that you feel the service provided was not up to your expectations, particularly with concerns about overcharging and under-delivery. It's important to note that our fee structure was transparently communicated to you in writing and over the phone before proceeding with the application, this information is also readily available on our website. We'd also like to emphasise that applicants are under no obligation to proceed with any mortgage or re-mortgage and have the flexibility to cancel the application at any point without incurring a fee. Unlike some of our competitors, we only charge fees at the completion stage, providing a clear and fair approach to our clients. We are committed to addressing any issues to enhance the quality of our services, and if you wish to discuss this matter further please don't hesitate to contact us on 01709 518 518 or by emailing compliance@norton-finance.co.uk Kind regards, Norton Finance

Trusted Customer

2 years ago

This does not resolve my issue and the complaint is now with Norton's compliance department. But even before they have responded to my complaint ( and it may not be resolved to my satisfaction). Am being threated with legal action, for not paying, am not paying anything until my complaint is addressed and if it is not I'll take it up with the FOS. SHOCKING customer service to not even try and sort the problem, before they have started threatening me.

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