Terrible customer service, disagreeable and unhelpful. Unable to speak to manager about logistics of order. Argumentative and unable to find a fair solution.
Nisbets
Nisbets
14 years ago
Thanks for the feedback on the labels. I agree, it’s frustrating when the label does not peel of the product it is stuck to. I have forwarded the feedback to our buying team with the recommendation either to ask the supplier to shrink wrap the rolling pin and stick the label on this or to change the type of sticker they use so that it’s easy to peel off.
Ryan
Nisbets Customer Services
Product reviews
Nisbets
Nisbets
14 years ago
Sorry to hear about the problems with the plates. Appreciate that you have ordered in advance of the anticipated required date to compensate for any damages incurred during the delivery process. I can see that the plates have since been replaced.
We have a fine balance to strike with our packaging: ensuring that products are packaged sufficiently to ensure safe receipt and not to use excessive packaging that has a negative impact on the environment.
Your feedback has been forwarded to our warehouse team for review.
Regards
Ryan
Nisbets Customer Services
Nisbets
Nisbets
14 years ago
Thanks for the feedback on the Polycarbonate Gastronorm Container. We are sorry for any confusion caused with the image used on the website. Although we do state lids are sold separately above the image of the product and in the “Product information” section, we appreciate that you may not have noticed this. I have made our web team aware of your feedback.
Regards
Ryan
Nisbets Customer Services
Welcome to Nisbets UK
Nisbets is the UK's largest supplier of catering equipment with over 30 years experience serving the catering trade.
With Nisbets next day delivery promise and a huge product range, spanning over 18,000 lines from Chef Clothing, Knives and Utensils through to Cooking Machines and Refrigeration. It is no wonder they are number 1.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Welcome to Nisbets UK
Nisbets is the UK's largest supplier of catering equipment with over 30 years experience serving the catering trade.
With Nisbets next day delivery promise and a huge product range, spanning over 18,000 lines from Chef Clothing, Knives and Utensils through to Cooking Machines and Refrigeration. It is no wonder they are number 1.
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