Online ordering was fine. Garment wasn't available in a size that would fit at my local store, so to review the available item, at first hand, allowed me to order the correct size and get it right...
Read more
Next Customer Services Team
Next
2 years ago
We’re really sorry to hear about your experience Neil and we appreciate you bringing this to our attention. This is not the level of service we would expect from our in store teams. So we can look into this and put things right, please drop us an email at feefo_queries@next.co.uk and we will be in touch. Thank you!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.