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The UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops & Lockers.

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ratings over the past year

Hermes is no longer an active Feefo customer
Displaying all 12,778 reviews
Trusted Customer
3 years ago
Date of purchase: 10/02/2022
Horrendous
Still haven’t heard back from them after chasing many times. Very difficult to speak to someone
KF
Kevin Futcher
Libbaton.
3 years ago
Date of purchase: 11/02/2022
What Kevin Futcher said about Hermes:
Hi, Yes I use Hermes's a lot and Adrian my local collection and delivery driver is always friendly and knows where to collect from and deliver to if I am out. Thanks Adrian.
NZ
Natalia Zhang
Willsden Junction
3 years ago
Date of purchase: 09/02/2022
What Natalia Zhang said about Hermes:
Rubbish, wait for courier for weeks and last I have to send in person
Waiting for courier for one week and gave complaint for several time, but still no progress, I have to go to the locked box. And no fee change back for me
TS
Tony Sharman
3 years ago
Date of purchase: 10/02/2022
What Tony Sharman said about Hermes:
Lack of attention to detail has let you down.
Whilst I know attempts to deliver my parcel were made well in advance of the time I expected it to take, a credit to Hermes, the photo confirmation of delivery showed my parcel on its side. Specific...

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PE
Philip Elkington
3 years ago
Date of purchase: 12/02/2022
What Philip Elkington said about Hermes:
Rubbish lost my parcel you are unable to give me compensation as I don’t have receipts as my late daughter bought them she has since died, the items she bought I was with here so the cost was book...

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Trusted Customer
3 years ago
Date of purchase: 09/02/2022
Excellent service
Always polite, helpful and on time
DS
Dr Keith Sneyd
3 years ago
Date of purchase: 12/02/2022
What Dr Keith Sneyd said about Hermes:
Speedy delivery.
Arrived within 2 days of posting.
LC
Lynda Christian
Upper Colwyn Bay
3 years ago
Date of purchase: 10/02/2022
What Lynda Christian said about Hermes:
First class service
That I could hand in my return having just received a QR code at 9.30pm and have my return delivered and refund made well within twenty-four hours. First class servicee.
Trusted Customer
3 years ago
Date of purchase: 09/02/2022
Delivered despite the storm
Good price & they print the label, brilliant
RH
Raymond Haizelden
3 years ago
Date of purchase: 09/02/2022
What Raymond Haizelden said about Hermes:
Prompt and efficient
About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.
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Hermes Group, Capitol House, 1 Capitol Close, Morley, LEEDS, West Yorkshire, LS27 0WH, United Kingdom
Why trust Feefo reviews?

About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.