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Mundy Cruising Reviews

Displaying all 905 reviews

Trusted Customer

Feefo Verified

4 years ago

Professional, friendly and efficient service - as expected!

We received the expected cheerful and efficient service from the Mundy Team but to be fair our cruise with Cunard was very straight forward and didn't require any particular extra advisory services....

Product reviews

Date of purchase: 15/07/2022

Trusted Customer

Feefo Verified

4 years ago

As usual service was excellent. Nothing was too much trouble. Will use them again.

Product reviews

Date of purchase: 19/07/2022

Trusted Customer

Feefo Verified

4 years ago

Poor and uncaring service outside the actual cruise ship booking.

Mundy could only offer flights from London when we live nearer to Manchester, Birmingham or Cardiff. We had to book our own flights from Manchester. We also had to book our own hotel in Reykjavik,...

Alexander

Mundy Cruising

4 years ago

Thank you for taking to time to provide us with feedback and I’m so sorry to hear that you’ve been disappointed with our service. We’re investigating how we fell short on this occasion, and I’ll revert again shortly. Yours sincerely Alex Loizou

Alexander

Mundy Cruising

4 years ago

Once again, many thanks for taking the time to reply with your feedback. I have tried to contact you on several occasions to apologise that you feel so let down but unfortunately, I’ve been unable to reach you. I also wanted to explain that when looking into flight and hotels for you I was keen to provide you with options that offered as much flexibility as possible to account for any potential changes in your travel arrangements as at the time we were regularly receiving amendments from cruise lines. This did mean that the costs were higher, including for the Manchester routing we detailed. I’m sorry that this wasn’t clear to you at the time. I would be delighted should you wish to get in touch and discuss the matter so we can improve our service. Yours sincerely Sharon Trigg

Product reviews

Date of purchase: 13/07/2022

Trusted Customer

Feefo Verified

4 years ago

Excellent as always

Excellent as normal. I was particularly pleased with the excursion Helen recommended, but all her advice was good. I like the personal relationship one can have with the staff at Mundy Cruising. (I...

Product reviews

Date of purchase: 03/07/2022

Trusted Customer

Feefo Verified

4 years ago

Helpful, proactive and knowledgeable cruise agents.

We knew which cruise we wanted and Mundy are one of the few companies that are agents for the cruise company. We also wanted some pre and post cruise accommodation and activities. Hayley put...

Product reviews

Date of purchase: 30/06/2022

Trusted Customer

Feefo Verified

4 years ago

They are always so helpful in every way.

They cannot be faulted.

Product reviews

Date of purchase: 09/07/2022

Trusted Customer

Feefo Verified

4 years ago

There were a lot of changes of cruises and cruise arrangements due largely to Covid, the Ukraine war and airline strikes. Sharon handled these skilfully and professionally. I was very grateful for...

Product reviews

Date of purchase: 05/07/2022

Trusted Customer

Feefo Verified

4 years ago

Excellent service. Would certainly use them again. Sharon was very helpful

Excellent service and attention to detail

Product reviews

Date of purchase: 01/07/2022

Trusted Customer

Feefo Verified

4 years ago

Book with the best!

Looked after many cruise bookings for us over many years now and the Mundy team always impressed us with their knowledge, advice and efficient handling of all aspects of the booking - and not least,...

Product reviews

Date of purchase: 25/06/2022

Trusted Customer

Feefo Verified

4 years ago

Sorted out with Regent the accepted expiry time of passport.

Product reviews

Date of purchase: 23/06/2022

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Mundy Cruising Reviews

Queen Mary 2More reviews of this productView product websiteWe were on a 2 week cruise to the Mediterranean. Extremely disappointed with Cunard and Queen Mary 2. Standards have been reduced to the levels of P&O and Cunard is no longer anything "Special"....Read more

Silver CloudMore reviews of this productView product websiteExcellent trip. Excellent crew particularly the expedition staff. Liked the ship generally.

National Geographic ExplorerMore reviews of this productView product websiteAn excellent expedition experience but food , although excellent, completely focussed on American tastes. Very salty or sweet.

Silver WhisperMore reviews of this productView product websiteThe ship, the food, the staff, the excursions were all good, but the embarkation process and certain aspects of communication were not good at all.

Star BreezeMore reviews of this productView product websiteThe ship was lovely, excellent facilities and superb staff. The food was first class, with plenty of choice of restaurants and a wide selection of things to eat. We made good use of the hot tub on...Read more

AmaDouroMore reviews of this productView product websiteIt was well organised, friendly and overall a good experience.

Silver MoonMore reviews of this productView product websiteDespite the break in cruising due to Covid and change of ownership, Silversea have maintained their high standards on the ship and of customer care. Unfortunately my wife and I caught covid and had...Read more

Silver SpiritMore reviews of this productView product websiteExcellent in all areas. Great crew

RivieraMore reviews of this productView product websiteCrew, food and restaurants are top-notch and the accommodation was very comfortable on a lovely ship of optimum size for us.

Seven Seas VoyagerMore reviews of this productView product websiteDid not agree with $500 per person Regent cruise credit which was not refundable. We did not have to pay for any extras as all drinks and restaurants were free so had to spend the money in the ships...Read more

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