How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,383

827

214

5,566

ratings over the past year

Displaying all 100,927 reviews

Trusted Customer

Oxfordshire

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

I had to change the dates of my booking and I asked for a specific room…

I had to change the dates of my booking and I asked for a specific room number at the time of booking. All achieved with one phone call by polite, friendly and efficient staff and a confirmation that...

Date of purchase: 03/11/2014

Trusted Customer

London

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

very helpful!

Date of purchase: 21/11/2014

Trusted Customer

GLASGOW

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

Called to book as we had been given vouchers as a gift and thought it…

Called to book as we had been given vouchers as a gift and thought it might be easier to call instead of booking online and they were very helpful and efficient.

Date of purchase: 19/11/2014

Trusted Customer

London

11 years ago

Overall Satisfied

Recommends

Date of purchase: 17/11/2014

Trusted Customer

Birmingham

11 years ago

Overall Satisfied

Recommends

Date of purchase: 23/11/2014

Trusted Customer

Newcastle under Lyme

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

Excellent standard of hotel. Good service from hotel and Mr&Mrs Smith. Nice prose co too!

Date of purchase: 10/11/2014

Trusted Customer

Thatcham

11 years ago

Overall Satisfied

Recommends

Date of purchase: 19/11/2014

Trusted Customer

Bondi, Australia

11 years ago

Overall Satisfied

Recommends

Date of purchase: 22/11/2014

Trusted Customer

London

11 years ago

Overall Satisfied

Recommends

Dissatisfied with service

What Trusted Customer said about Mr & Mrs Smith:

I booked the 2 rooms at the Sir Albert hotel in Amsterdam on a 10% off…

I booked the 2 rooms at the Sir Albert hotel in Amsterdam on a 10% off offer which I booked through the website. Throughout the booking process I was told that no money was payable until the end of...

Date of purchase: 21/11/2014

Trusted Customer

southampton

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

We were impressed by the level of service and relevant information requested from us to…

We were impressed by the level of service and relevant information requested from us to ensure the hotel are prepared for our stay.

Date of purchase: 17/11/2014