Move Dance Reviews

Hi, We're sorry to read your review. We've tried to investigate this using the order number provided, but we're unable to find an order that matches the circumstances you've described. The order we located was dispatched promptly and has since been delivered, so we wonder if there may have been a mix-up with the order number. We'd really like the opportunity to look into this properly for you. Please get in touch with our Customer Service team by email, phone, or live chat with the correct order number, and we'll be happy to investigate what happened and help resolve any issues. We look forward to hearing from you. 💖 Sophie @ MOVE DANCE

Hi, We're sorry for the confusion with our returns portal. We recently updated the process for returning tights, so returns are now enabled manually by our Customer Service team. This change was introduced because, for hygiene reasons, we can only accept tights that are still sealed in their original, unopened packaging. I'll be in touch with you directly to confirm whether the tights are still unopened. If they are, I'll be happy to arrange the return for you. Thank you for your feedback, and we hope to resolve this for you as quickly as possible. 💖 Marion @ MOVE DANCE

Hi, We're sorry to hear you've been disappointed with your experience. We can see that you recently spoke with one of our Customer Care team members regarding the missing blue insole, and we've already contacted our Buying Team regarding this. We're currently waiting for an update from them, but we'll chase this again as a priority and be in touch with you as soon as we have more information. Thank you for your patience, and we appreciate you bringing this to our attention. We hope to get this resolved for you as quickly as possible. 💖 Sophie @ MOVE DANCE