How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Moss Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

179,015 out of 179,013 reviews

Trusted Customer

Feefo Verified

14 years ago

great service

Product reviews

Date of purchase: 15/06/2012

Trusted Customer

Feefo Verified

14 years ago

The delivered was delivered a day earlier than the appointed date of delivey, set by…

The delivered was delivered a day earlier than the appointed date of delivey, set by MOSS via text message :)

Product reviews

Date of purchase: 13/07/2012

Trusted Customer

Feefo Verified

14 years ago

delivery was very slow. website confusing. Delivery address in website was entered but delivered to…

delivery was very slow. website confusing. Delivery address in website was entered but delivered to wrong address in paypal.

Moss Bros

Moss

14 years ago

Thank you for taking the time to leave this feedback. We are disappointed to hear that you find the website confusing. All paypal orders are sent to the registered paypal address and customers are not required to enter a delivery address. Delivery took longer than usual because of the delivery address change request. We are constantly looking at ways to improve our website and service and your feedback will be taken into consideration. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 12/07/2012

Trusted Customer

Feefo Verified

14 years ago

Great site and follow up on delivery superb

Product reviews

Date of purchase: 11/07/2012

Trusted Customer

Feefo Verified

14 years ago

Refunds seem to take rather a long time.

Product reviews

Date of purchase: 13/07/2012

Trusted Customer

Feefo Verified

14 years ago

good and friendly

Product reviews

Date of purchase: 13/07/2012

Trusted Customer

Feefo Verified

14 years ago

Even in the email for this survey, you have got my name wrong. You even…

Even in the email for this survey, you have got my name wrong. You even sent one email saying "Dear Mr Emma..." I don't quite know why using a different delivery address has caused such an issue -...

Date of purchase: 13/07/2012

Trusted Customer

Feefo Verified

14 years ago

The service is always good from Moss Bros

Product reviews

Date of purchase: 24/04/2012

Trusted Customer

Feefo Verified

14 years ago

Great having the piece of mind of being able to take things back to the…

Great having the piece of mind of being able to take things back to the shop instead of paying for postage.

Product reviews

Date of purchase: 12/07/2012

Trusted Customer

Feefo Verified

14 years ago

The way ot arrived was not very professional, especially as it was a +£300 suit.…

The way ot arrived was not very professional, especially as it was a +£300 suit. It was also a little creased and I would have had to have taken to the dry cleaners before wearing in my opinion.

Trusted Customer

14 years ago

poor presentation looked like suit had been screwed up to fit in the delivery van and chucked about

Moss Bros

Moss

14 years ago

Many thanks for your feedback and please accept our apologies for the way your suit was delivered. Please feel free to take this to one of our Moss stores. I'd be more than happy to have the suit pressed for you. Moss Online Customer Service

Product reviews

Date of purchase: 12/07/2012

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Moss Reviews

Blazer Short Sleeve White Linen ShirtView product websitevery good quality

Savoy Taylors Guild Exclusive Double Breasted OvercoatView product websiteThis coat is SWAG!

Dehavilland Purple Stripe Formal ShirtView product website

Blazer Casual Short Sleeve Navy GinghamMore reviews of this product (6)View product website

Ventuno Violet Poplin Formal ShirtView product website

Dehavilland Lilac Hairline Stripe ShirtView product website

Calvin Klein Slim Fit Tight Pinstripe Suit GreyView product websiteok..

Dehavilland Red Two Tone Natte TieView product website

Blazer Geo Print Pink Casual ShirtView product website

STG Oxford Lilac Paisley TieMore reviews of this product (1)View product website

Blazer Tailored Fit Grey TrouserView product website

Blazer Tailored Fit Grey Tonic JacketView product website

French Connection Tailored Fit Modern Blazer NavyView product website

Ventuno Slim Fit Sky Micro Check Formal ShirtView product website.

Ventuno Grey Narrow Stripe With Contrast Collar Formal ShirtView product website.

Ventuno Slim Fit Indigo Narrow Stripe Formal ShirtView product website.

French Connection Sky with White Contrast Collar Formal ShirtMore reviews of this product (2)View product website.

French Connection Tailored Fit Plain Suit BrownView product websiteSuits are top quality and I am delighted

Bespoke Silver Mohair SuitMore reviews of this product (3)View product websiteBeautiful suit, reduced by 75% to £150.

Savoy Taylors Guild Exclusive Regular Fit Jacket NavyMore reviews of this product (29)View product website

Savoy Taylors Guild Regular Fit Mix & Match Suit Trouser NavyMore reviews of this product (29)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?