Excellent service from the Moss online team especially Jessica Soares
(E-Commerce Customer Service Assistant) who was very friendly and helpful when I needed a pocket square for my son's prom next...
Very efficient and effective service. Notifications for the order and delivery by email and text (down to the hour of delivery) is excellent customer service.
The delivery charge for a tiny handkerchief is excessive. Your competitors offer free delivery to stores.
Moss Bros
Moss
12 years ago
You have raised two very valid points. We now offer delivery to selected stores and plan to make this option available at a larger number of stores in the near future. We are reviewing the delivery options for smaller items.
Thank you for your feedback, we will take your comments on board for the future.
Kind regards
Moss Online Customer Care
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.