Good morning,
Thank you for your recent feedback,
We are sorry to hear of your cause for complaint, and assure you this isn't indicative of the level of service we usually provide.
We will be investigating this matter further and we do thank you for alerting us to this.
In light of the comments made we can confirm that the refund was incorrect due to a system issue which has now been resolved. This issue has now been corrected for you.
Once again please accept our sincere apologies,
Best regards,
Moss Bros Customer Service