Whole experience has been a shambles, I've used the service before with no problems, this time I was charged £180 for orders which didn't go through , promised a return call which didn't happen and...
From point of order, to delivery and return of tux hire, the process was flawless.
Very impressed with how tux was delivered and handled. Would definitely use again and be more than happy to...
Please make date of event and charges clearer. Sons event Friday but incurred £10. Charge then was told no you need to say event for the Saturday instead. Just set the page correctly Moss Bros and...
Placed order for a hire and they sent me confirmation straight away. They then sent me an email 24 hours later with an extra £15 charge with no explanation. I called customer service and they advised...
Poor website redeemed by store staff. The order on the website added a 10 pounds 'no van fee' even though the site states clearly that collection from the store is free (and delivery to home is only...
I wanted to pick up from the Tonbridge store and online it was given as an option however a friend told me it was closed and it was me who had to contact customer services twice to try and get this...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We are very disappointed to read your comments regarding your experience using our online hire service.
Please be assured we do take this type of feedback seriously and this matter will be investigated and appropriate action taken if necessary.
The hire garments are sent to stores a couple of days earlier prior to the collection date.This allows for the suits to be tried on and any adjustments to be made if necessary.
We would like to offer our sincere apologies for any inconvenience caused to you.
Kind Regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
