I did not collect the suit as my event was postponed. I emailed Moss Bros to ask about cancelling the order and they ignored me. Poor service. Disappointed.
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your feedback,
In response to your comments I can confirm that we unfortunately did not receive any such notification for cancellation of this hire order. All emails that we receive are responded to within 24-48 hours.
A member of our customer services team has been in direct contact with you and resolved this matter for you.
Best regards,
Moss Bros Customer Service
Trusted Customer
11 years ago
Although I had proof two cancellation emails were sent Moss Bros did have a record of them. They agreed to refund the order anyway. Thanks!
Date of purchase: 24/10/2014
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Trusted Customer
11 years ago
really pleased will recommend!
Product reviews
Date of purchase: 27/10/2014
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Trusted Customer
11 years ago
Staff attitude and attention was excellent. great experience.
Ordered on line asked for a store pick up. Eveything was delivered on time and the store also called me on the morning to confirm the suit was available to pick up.
Service was good but store was closed when I wanted to drop off, it opened 15 mins late which made me late for work.
Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
We apologise for any inconvenience this may have caused you, the comments that you have given to us will be used to improve our service going forward.
Best regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
