McCarthy Cars Reviews

Mr T.Willisson, I sorry that our after sales service did not live upto your expectations. I am putting procedures in place and speaking to the mechanic to ensure that this does not happen again. I have looked at our records and can see that whilst the mechanic did not remove the wheels as you had requested, he did carry out a Full Visual Brake Check and a roadtest and could not fault the brakes. However I am aware that this is not the issue and the wheels should have been removed as requested. I believe we were waiting for you to contact us to rebook the vehicle into our workshop and that we had also offered to collect your vehicle and supply a loan car if required. But I understand that this would have created further inconvenience to you. As a way of an apology, please send us the a copy of the invoice from the garage you took the vehicle to and we shall reimburse you. Also a gesture of goodwill, we are sending you a Voucher for your next Service and MOT to be carried free of charge when due. I hope this goes some way to restablishing your confidence in McCarthy Cars and our high levels of after sales service. Please feel free to call me, James McCarthy on 020 8688 8086 or via email james.mccarthy@mccarthycars.co.uk Mr James McCarthy Manager McCarthy Cars UK Ltd T: 020-8688-8086 | F: 020-8667-9861 | M: 07966-248-547 E: sales@mccarthycars.co.uk | W: www.mccarthycars.co.uk | W: www.croydoncaraudio.co.uk

Winston, Thank you for the compliment. I just hope it goes to show the importance that we at McCarthy Cars place upon aftesales care and looking after our customers after they have purchased a vehicle. We truly believe in treating our customers as fairly as possible and how we would like to be treated. Unfortunately, nowadays so many people make their decision based solely on the purchase price of the vehicle. Whilst we understand why people do this we do not believe that it offers the customer the best deal or represents true value. It is very pleasing and satisfying for us to receive some recognition through Feefo and to know that our customers appreciate the lengths that we go to ensure their satisfaction. Mr James McCarthy McCarthy Cars UK Ltd Manager T: 020-8688-8086 | F: 020-8667-9861 | M: 07966-248-547 E: sales@mccarthycars.co.uk | W: www.mccarthycars.co.uk | W: www.croydoncaraudio.co.uk

Kevin, Thank you for completing the Feefo survey and thank you for saying that the customer service that you received was good and you were happy with it. I am aware that unfortunatley your vehicle has developed 2 faults. We have agreed to have the vehicle reapired at the Mercedes Garage of your choice and that they are currently waiting for the parts to come in to repair your vehicle. I believe that the total cost of these 2 repairs is about £1000. We have agreed to cover the full costs of the repairs and we are paying the Mercedes Garage directly. Please let me know what else we can do to improve our aftersales service to you. I can be reached on 07966 248 547 or by email james.mccarthy@mccarthycars.co.uk Mr James McCarthy Manager McCarthy Cars UK Ltd T: 020-8688-8086 | F: 020-8667-9861 | M: 07966-248-547 E: sales@mccarthycars.co.uk | W: www.mccarthycars.co.uk | W: www.croydoncaraudio.co.uk We have been Shortlisted for Independent Used Car Retailer of the Year 2010|| We are Proud Supporters of the 2009 Poppy Appeal. We donated £25 for every car sold in the months of October and November raising £5000|| We are members of the RMI and subscribe to the Motor Industry Code of Practice

Grant, We have contacted the previous owner of the vehicle, regarding the spare keys. Unfortunately in this instance the vehicle that you purchased was untaxed and it was a bank holiday, otherwise we would offer to go to the post office and tax the vehicle on your behalf. We have ordered the owners manual, as soon as it arrives we shall forward it onto you. I hope that you are happy with your purchase, if you have any questions or comments on how we might improve the customer's experience at McCarthy Cars, please email me james.mccarthy@mccarthycars.co.uk or call me on 02086888086 James McCarthy Manager McCarthy Cars