Good morning Nicholas,
Thank you for your feedback.
We would like to take this opportunity to apologise for the negative experience you have had with our Carlton trousers. We are concerned of this problem as we have not experienced it before therefore if possible could you please return the trousers back to us so we can investigate the issue. We will happily cover your postage costs for this.
We will also arrange a discount code to use on your next purchase with us due to the inconvenience caused. Our Sales Team will be in touch shortly to arrange this.
Kind regards,
Online Sales Team