Looks and feels good, but shirt received was damaged and quality not of a standard hoped. Shirts quickly showed signs of wear. Replacement shirt offered, though never received.
Dominique Morton
MANCUB
3 years ago
Hi Anna,
Thanks for your feedback and we are so sorry about the quality issue with the shirt you received.
We have just looked back through our customer service records and can see that your replacement was not shipped out as promised. We have sent you an email with offer to ship out the replacement now, or process a refund since significant time has passed.
Please accept our apologies for any inconvenice caused and we look forward to hearing from you with your preference.
Thanks,
Dominique
MANCUB
Very efficient shopping experience, ordered and delivered with in a few days. Beautifully packed, to the extent that I haven't unpacked to ascertain sizing but quality looks good.
Date of purchase: 30/11/2022
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Adrian McDonald
Feefo Verified
3 years ago
What Adrian McDonald said about MANCUB:
Most items I selected were out of stock / unavailable in the size I wanted. Website advertises 3-4 working days for delivery ; 8 days after I placed my order (including a weekend) I chased it up as...
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Dominique Morton
MANCUB
3 years ago
Hi Adrian,
We're really sorry about the delay with your order. We can see that it was successfully delivered on 8th December but this was outside our promised delivery window. The carrier was extremely busy with the Black Friday rush and there were delays at your local depot. We have refunded your delivery charge as an apology for this delay.
We hope you were happy with the product when it was received, and that you and your Cub are enjoying matching in your MANCUB joggers :-)
Dominique
MANCUB
This is such a fantastic concept! The jackets I ordered are amazing quality, communication with Dominique was excellent and the delivery was faster than expected. I ordered another couple of items...
I never got a confirmation # and order placed on 10/11 and it is still not delivered on 10/19.
Dominique Morton
MANCUB
3 years ago
Hi Peter,
Thanks for your feedback and sorry to hear that your parcel did not arrive as quickly as expected.
I have review the tracking and can see that Fedex delivered the parcel on 10/19, however this is a few days later than our 2-3 working day promise. I have arranged for your delivery charge to be refunded as compensation for this delay, and please once again accept our apologies. You should see the funds arrive back in your account in the next few days.
I hope you were otherwise pleased with the products, and that will shop with us again in the future.
Best wishes,
Dominique
MANCUB
Product reviews
Dominique Morton
MANCUB
3 years ago
Hi Peter,
Thanks for your feedback and sorry to hear that your parcel did not arrive as quickly as expected.
I have review the tracking and can see that Fedex delivered the parcel on 10/19, however this is a few days later than our 2-3 working day promise. I have arranged for your delivery charge to be refunded as compensation for this delay, and please once again accept our apologies. You should see the funds arrive back in your account in the next few days.
I hope you were otherwise pleased with the products, and that will shop with us again in the future.
Best wishes,
Dominique
MANCUB
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
