Ultimate Italy

We are so pleased to hear that you had such a fantastic experience on the Ultimate Italy tour. It's wonderful to know that you enjoyed the carefully planned details and the accommodations. We're also delighted that you appreciated your Travel Director. Thank you for your kind recommendation.

Thank you very much for travelling with us and for taking the time to share such detailed feedback. We truly appreciate your loyalty in choosing to return to Italy with us, and we are very sorry to learn that your Luxury Gold experience did not meet the high expectations we aim to deliver. We regret to hear that some of the accommodations and room sizes fell short of what you anticipated from a five-star programme. Your comments about space and comfort are important and will be shared with our product and hotel partners so we can review the standards more closely. We also understand your disappointment regarding aspects of the itinerary. Our itineraries are designed to offer a balance of cultural, historical and local experiences, but we recognise that preferences vary, and we are sorry that the visits to the Jewish Ghetto areas in Rome and Venice did not align with what you had hoped to see. Your suggestion about offering these as optional experiences is very helpful and will be taken into consideration for future planning. Regarding the journey to Pisa and the time spent in Cinque Terre, we appreciate your perspective. Unforeseen traffic incidents can unfortunately affect timings, but we are sorry that this impacted your plans to attend Mass and that you did not feel fully supported in finding alternatives. Your experience highlights an area where we can do better in providing clearer guidance and more proactive assistance in unexpected situations. We genuinely regret that this tour did not compare favourably with others you have taken in the past, particularly given the premium nature of Luxury Gold. Your feedback will be carefully reviewed as part of our commitment to continually refining the experience we offer. Thank you once again for sharing your thoughts and for choosing to travel with us. We hope that, despite your disappointment on this occasion, we may have the opportunity to welcome you back in the future and provide a journey that truly reflects the standards you expect and deserve.

Thank you for your fantastic review. We are thrilled to hear that you enjoyed the itinerary and experienced the culture and hospitality during your time in Italy. We are delighted that you found the perfect balance of activities and relaxation. It's wonderful to know that you would recommend our services.

Thank you very much for travelling with us and for taking the time to share your feedback. We are truly sorry to hear that your experience fell so far short of your expectations and of the standards we aim to provide. It is especially concerning that you felt unable to raise questions without confrontation and that you were spoken to in front of the group when you became lost. No guest should ever feel embarrassed or singled out, and we sincerely apologise that this happened. Your comments will be shared with the relevant team so that this can be addressed appropriately. We also regret to hear that some of the meals were disappointing and even undercooked. This is not the level of quality we wish to deliver, and we appreciate you bringing this to our attention. The issues you faced with your pickup, the incorrect room allocation and the rushed pace of certain tours further add to our concern, and we are very sorry for the inconvenience and discomfort these caused. Your feedback is extremely important to us, as it highlights areas where improvements are clearly needed. Thank you again for letting us know about your experience and for choosing to travel with us. We truly regret that this journey did not reflect the five stars experience you expected, and we hope that in the future we may have an opportunity to restore your confidence in travelling with us.

Thank you for taking the time to share your ratings. We are sorry your experience may have not been entirely satisfactory. We hope to provide you with a better experience in the future.

Thank you very much for travelling with us and for sharing such a wonderful account of your recent journey. We are delighted to hear that your honeymoon was such a special and memorable experience. It is heartening to know that the Travel Concierge took such great care of you and your fellow travellers, ensuring that every detail was thoughtfully managed. Her kind gesture of gifting you a tablecloth, along with the warm hospitality you received from the hotels, truly reflects the level of personal attention we aim to provide. We are also pleased that you found the coach driver’s professionalism and care with your luggage made your journey stress-free, and that you enjoyed the company of our knowledgeable and engaging local guides. It sounds as though the balance of sightseeing and free time allowed you to truly relax and savour each moment together. Your kind words about the quality of the hotels, the food, and the overall experience mean a great deal to us. We are thrilled that your honeymoon with us created such happy memories, and we hope that it will always hold a special place in your hearts. Thank you again for choosing to celebrate this special occasion with us. We look forward to welcoming you on another unforgettable journey in the future.

We're thrilled to hear that you had such a memorable experience. It's wonderful to know that you enjoyed your trip and that our team, especially the Travel Concierge, took such good care of you. We appreciate your feedback regarding the pace of the tour and are pleased to hear that you found the local guides to be excellent. Thank you for your recommendation.

We are delighted to hear you enjoyed your tour and that it covered the key aspects you were looking for.

We are so pleased to hear that you loved your trip and that you found the itinerary to be very good. It is wonderful that you enjoyed seeing beautiful cities, fascinating artifacts, and knowledgeable Travel Concierge.

Thank you for sharing your experience. It's wonderful to hear that you had a great time on your tour, and that you enjoyed the company of your fellow travellers. We appreciate you highlighting the Travel Concierge's excellent work. We glad to know that, overall, the arrangements met your expectations. Your feedback regarding the timing in Rapallo and the first evening in Florence is valuable and will be sure to pass it on.