Thank you for sharing your detailed reflections on your recent journey with us. We are delighted to know that you enjoyed many aspects of the itinerary, including the gondola rides, the breathtaking lakes, the Icefields, and the exploration of Vancouver. These experiences are indeed highlights we are pleased you could enjoy.
At the same time, we regret to learn of the challenges you encountered, particularly regarding the scheduling difficulties and the changes in dining arrangements. We fully recognise how such inconsistencies may have detracted from the seamless experience we aspire to provide. Your observations regarding the delivery of information and preparedness of your Travel Concierge are especially valuable, as they allow us to identify areas where greater clarity and attentiveness are required.
Please accept our sincere apologies for the disruption caused by these lapses. We will ensure that your feedback is carefully reviewed with our Operations team so that improvements in communication, timing, and guest care can be implemented.
We are truly grateful for your considered comments and hope that, despite these difficulties, the memorable moments you described will encourage you to travel with us again in the future.