Majestic Japan

We sincerely apologise that your recent trip to Japan did not meet your expectations. Your feedback is valuable to us, and we will use it to improve our services. To ensure that our clients have the best possible experience, we sometimes need to make adjustments to the itinerary. We will take your feedback into consideration and use it to improve our service offerings. We have shared your feedback with our Product and Operations Teams for review. Regarding your comment about the number of travellers on the tour, our Luxury Gold tours usually have an average of 18 guests, with a maximum capacity of 24. We apologise if this information was not communicated to you before booking your tour. We appreciate your feedback and hope to host you again, providing an improved travel experience.

We understand how disappointing it can be when a travel experience doesn't meet expectations, and we're genuinely sorry that this was the case for you. Your candid review is invaluable to us, and we appreciate your continued patronage and trust in Luxury Gold for your travel needs. A great Travel Director is essential to our guests' overall enjoyment and comfort on our trips. For this reason, we take great care in selecting our team members based on their passion for travel and their in-depth knowledge of their given regions. As such, we are surprised to learn that this may have differed from what you experienced on this rare occasion. We assure you that your feedback has been shared with our Operations Manager for their attention and appropriate action in the future. While we always strive to accommodate the dietary needs of all our guests, we acknowledge that we may not always be able to fulfil every request as we rely on third-party suppliers for included and optional meals. However, we are unwavering in our commitment to continuous improvement and fully understand your frustration with obtaining celiac meals. We are actively implementing measures to address this issue and enhance our service in this area. Our contracting team invests significant effort in selecting the hotels we work with to ensure we offer comfortable, well-located accommodations. However, we acknowledge that hotel standards can vary from country to country and are sorry for the accommodations not meeting your expectations. We appreciate your comments about the itinerary changes; at times, our Team may need to make adjustments to ensure that our clients have the best possible experience while maintaining the itinerary's integrity. Your feedback is greatly appreciated. We hope to have the opportunity to host you in the future to provide you with a better experience.

Thank you for taking the time to share your thoughts with us. We value your feedback regarding the tour and appreciate your candidness. Occasionally, our team may need to make some adjustments to ensure our clients have the best possible experience while maintaining the integrity of the itinerary. We apologise for not meeting your expectations and for any inconvenience caused, especially for not being able to enjoy the magnificence of Mt. Fuji. We would like to take this opportunity to assure you that we are committed to using your feedback to improve our services. We hope to host you again and provide you with a much-improved experience.

Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed the services provided by our Travel Concierge and found the transportation comfortable. We understand that your overall experience did not meet your expectations, and we sincerely apologise for any inconvenience this may have caused. Your perspective is important to us, and we want to assure you that we take your comments seriously. Please understand that we are unable to disclose information about another guest's injury due to privacy reasons. Our Travel Concierge is always dedicated to providing the best service possible, and we apologise if this was not evident during your experience. Additionally, we would like to address your comment on the number of travellers on the tour. Our Luxury Gold tours usually have an average of 18 guests and a maximum capacity of 24. We apologise if this was not communicated to you before booking your tour.