Disorganized tour. Spent hours on the bus and train to meaningless destinations because tour guide did not understand basic English and spoke it poorly so we got no information about what we were...
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Kim
Luxury Gold
2 years ago
We appreciate the time you took to share your feedback with us. Your feedback is valuable to us.
We sincerely apologise that the tour did not meet your expectations regarding communication, organisation, hotel accommodations and the Travel Director's performance. We understand that our Travel Directors play a crucial role in the success of any trip.
Therefore, we carefully select and train all our representatives to ensure they can professionally manage our departures. Your comments have been forwarded to the relevant departments for review and correction. We hope to host you again and provide you with an exceptional experience.
The food which was to be the highlight was terrible every meal the same where was the Kobi beef and other great dishes our last leaving meal very few ate it . On the days we had to look after our own...
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Kim
Luxury Gold
2 years ago
We appreciate your feedback regarding your recent tour experience and regret that it did not meet your expectations. We recognise that hotel standards vary by country and apologise for any disappointment you may have encountered.
Additionally, we apologise for the shortcomings in the cuisine provided. We take pride in delivering authentic and delectable dining experiences that capture the essence of each destination.
Please rest assured that we have relayed your comments to our Quality Control team. We are committed to consistently delivering outstanding experiences for all our guests, and your feedback is invaluable in this process.
Fabulous experience. Valued that we covered a breath and depth of the
main island from south to northern tip. Would have been nice to go two hours further south and stay one night, as well as stay...
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Kim
Luxury Gold
1 year ago
Thank you for sharing your feedback on the Majestic Japan tour. We appreciate you taking the time to share your experience with us. We value your suggestions.
Thanks again for your review.
Itinerary is quite demanding from an ambulatory perspective. Has so much potential to be a “ once in a lifetime trip “ to experience a unique culture , people and food! Sadly , the tour director was...
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Kim
Luxury Gold
1 year ago
Thank you for sharing your feedback on your recent Majestic Japan tour. We appreciate you taking the time to highlight your experience.
We're delighted you enjoyed aspects of your tour. We understand, however, that other aspects did not meet your expectations. We regret any inconvenience this may have caused. We appreciate your feedback and will take your comments into consideration.
We value you as a customer.
How authentic the tour was....so wonderful in every way. Our guide, Hatsu, was amazing-real, efficient, helpful, just great! Japan is a perfect vacation.
Kim
Luxury Gold
1 year ago
We are thrilled to hear that you enjoyed your tour of Japan and that our Travel Concierge made your guided vacation experience even more memorable. At Luxury Gold, we are committed to delivering the best possible travel experience to our valued guests. Our goal is to inspire a sense of curiosity and adventure within you. Thank you for choosing to travel with us, and we hope to see you again soon.
I submitted all my comments two weeks ago. If they were not received, I copied them and here they are:
We booked with Luxury Gold because we wanted a true luxury experience visiting Japan. This is...
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Kim
Luxury Gold
2 years ago
Thank you for your candid review. It is always great to hear from our valued guests about their travel experiences.
We truly value your effort in completing the on-trip survey, as it plays a crucial role in improving our operations. Once you return from your Luxury Gold tour, you will receive an email from Feefo asking you to provide feedback based on your experience. This feedback is publicly posted for future travellers to read. We are sorry to learn that some aspects of your trip may have fallen short of your expectations. Your review, which we consider significant, has been forwarded to the relevant departments for thought and appropriate action.
We appreciate your perspective on the situation and want to assure you that we take your comments seriously. For privacy reasons, we cannot disclose information regarding another guest's injury. Thank you for being our guest and travelling with Luxury Gold.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
