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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Quick delivery, super affordable, high quality

Delivered within 3 days from ordering, super affordable and high quality furniture.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 30/06/2020

0

AX

Amie Xuereb

5 years ago

What Amie Xuereb said about Luxo Living:

Fast delivery and quality furniture

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

Date of purchase: 05/06/2020

0

Trusted Customer

5 years ago

Considering Covid19 pandemic, my delivery was within a reasonable time fram

Considering Covid19 pandemic, my delivery was within a reasonable time frame and goods are quality and luxurious. Very happy

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 27/06/2020

0

Trusted Customer

5 years ago

Awesome service

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 star Rating and awesome feedback. We look forward to having you shop with us again!

Date of purchase: 29/06/2020

0

ME

Miranda Engberg

5 years ago

What Miranda Engberg said about Luxo Living:

Great experience

Delivery was quick and easy. The couch was perfect.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 star Rating and awesome feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 29/06/2020

0

Trusted Customer

5 years ago

Unfinished purchase

Havent received my purchase so at this stage, rating is bad. So sorry. Will rate again when item is delivered.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Helen,Thank you for your feedback. It is unfortunate that you have decided to rate us 1 stars. I have looked into your purchase and can see that you have placed your order on the 29/6/2020. Our advertised delivery timeframes are up to 10 business days. Today is the 5th business day since your purchase and as per your online tracking details (emailed to you) Hunter Express has your delivery on board for today. We would appreciate it is you are able to provide us a more accurate service and product rating when your delivery arrives. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

We would like to follow up with you regarding your 1 star review and feedback. I can see that you received your delivery on 06/07/2020 which was within the 10 business day timeframes advertised on our website. We are hoping for an updated review and feedback now that you have received your purchase. This would be much appreciated.

Luxo Living Customer Servic

Luxo Living

5 years ago

I have called your phone number today to discuss your bed purchase and I spoke to your husband. I mentioned that I would like to discuss the 1 star rating and how we can resolve any issues you may have. Your husband was quite shocked that a 1 star rating was left as he said that you are happy with the bed. If you are able to call me on 02 8999 1114 to discuss or kindly re rate your feedback to reflect the true opinion of the purchase. We take our feedback and ratings very seriously and are willing to accept 'negative ratings' where due however do equally encourage fair and honest ratings. If you are able to assist with this, it would be much appreciated.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Helen, Thank you for your feedback. It is unfortunate that you have decided to rate us 1 stars. I have looked into your purchase and can see that you have placed your order on the 29/6/2020. Our advertised delivery timeframes are up to 10 business days. Today is the 5th business day since your purchase and as per your online tracking details (emailed to you) Hunter Express has your delivery on board for today. We would appreciate it is you are able to provide us a more accurate service and product rating when your delivery arrives. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

We would like to follow up with you regarding your 1 star review and feedback. I can see that you received your delivery on 06/07/2020 which was within the 10 business day timeframes advertised on our website. We are hoping for an updated review and feedback now that you have received your purchase. This would be much appreciated.

Luxo Living Customer Servic

Luxo Living

5 years ago

I have called your phone number today to discuss your bed purchase and I spoke to your husband. I mentioned that I would like to discuss the 1 star rating and how we can resolve any issues you may have. Your husband was quite shocked that a 1 star rating was left as he said that you are happy with the bed. If you are able to call me on 02 8999 1114 to discuss or kindly re rate your feedback to reflect the true opinion of the purchase. We take our feedback and ratings very seriously and are willing to accept 'negative ratings' where due however do equally encourage fair and honest ratings. If you are able to assist with this, it would be much appreciated.

Date of purchase: 29/06/2020

0

KM

Kerryn McKevett

5 years ago

What Kerryn McKevett said about Luxo Living:

Arrived quickly and all in good order. Product is well packed so no scratches or marks on painted timber. Was easy to put together but needed a helper to hold in place. Nice look when finished and...

Luxo Living Reviews

Eugene Dining Table + 4 Airi Chairs in Dark NavyMore reviews of this product (1)View product websiteQuick and easy to put together, high quality marble finish table better than what can be found in major retailers.

1000TC Ultra-Soft Bed Sheet Set - Double CreamMore reviews of this product (2)View product websiteConsidering Covid19 pandemic, my delivery was within a reasonable time frame and goods are quality and luxurious. Very happy

Luxo Lambeth 3 Seater Corner Chaise Sofa -GreyMore reviews of this product (2)View product websiteProduct was just as advertised, it’s quiet small but fits perfectly in a studio apartment.

Doris Solid Pine Timber Single House Bed For Kids - WhiteMore reviews of this product (8)View product websiteHavent received it yet so unable to rate the whole purchase.

Alexis Solid Pine Timber Single Day Bed with Trundle - WhiteMore reviews of this product (5)View product websiteAll screws and items included and instruction clear. Really nice finished look.

Luxo Erith PE Wicker Outdoor Furniture Day Bed - BlackMore reviews of this product (6)View product websiteSo far, so good - not much time to use it yet. Easy to set up, looks nice. Light weight so can be moved, reconfigured quickly.

Luxo Lolfa 2 Seater Microfiber Sofa - TaupeMore reviews of this product (1)View product websiteGreat price ,quick delivery. Great piece of furniture

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?