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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Veronica Kane

5 years ago

What Veronica Kane said about Luxo Living:

Bad, disappointment,

When a customer send an email, get back to him

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Veronica, Thank you for your feedback. I have looked into our system and can see that we replied to your email on the 6th June. We are sorry however it seems that you may have missed our reply.

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Veronica Kane

5 years ago

Issue not resolved , the email you sent on the 6 of June (it is July now) was after I phone you. I have sent other emails that haven’t been reply to. I have learned my lesson. As per your courier , you specified on your website that a tracking number will be provided for and that the buyer will be informed when the delivery should happened, obviously this hasn’t happened in my case. I have a fence and gates for a reason , my kids have special needs and I surely don’t need stranger making their way into my property without my knowledge.

Date of purchase: 05/06/2020

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HD

Haoshu Dong

5 years ago

What Haoshu Dong said about Luxo Living:

fast delivery good quality

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star review and great feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 01/07/2020

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Trusted Customer

5 years ago

I rated a 3 because I couldn't get hold of the delivery co to arrange

placing the initial order was simple enough, getting hold of Lux Living was fair, not easy but could be done, but getting hold of Hunter Express to try to arrange the delivery, they didn't answer...

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your feedback. We are sorry that we let you down with the delivery service. We will certainly pass this feedback onto Hunter Express to see if they are able to make improvements in these areas.Kind Regards, Luxo Living Team

Product reviews

Date of purchase: 29/06/2020

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David

Sydney

5 years ago

What David said about Luxo Living:

Very timely delivery and good quality product.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 4 Star Review and great feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 30/06/2020

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Trusted Customer

5 years ago

Excellent service, parcels arrived 2 days later from interstate.

Jessica was extremely helpful on the phone, my first time dealing with Luxo Living & I was very impressed. Thank you

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

Date of purchase: 30/06/2020

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MD

Melissa Dharmasiri

5 years ago

What Melissa Dharmasiri said about Luxo Living:

Missing parts for installation of kids bunk beds

We are yet to hear back about the missing parts that we are waiting on. Initial action was very prompt

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team

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Melissa Dharmasiri

5 years ago

Thank you for providing me with the details. The first time I contacted customer service they were very helpful and responded very quick. But I have not heard anything since. I will resubmit another review once everything arrives and it is all put together. I was impressed and surprised by how quick the initial shipment arrived too.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, I would like to check in with you as I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, I would like to check in with you as I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.

Date of purchase: 30/06/2020

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Trusted Customer

5 years ago

delivery time was good. smaller than appears. Have not completed putting together yet

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 4 Star Rating and feedback.

Date of purchase: 27/06/2020

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Trusted Customer

5 years ago

Easy to deal with staff very helpful

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 4 Star Rating and great feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 30/06/2020

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AC

Aline Cardoso

5 years ago

What Aline Cardoso said about Luxo Living:

Good service, fast delivery. The sofa is absolutely stunning & comfortable.

Good service, fast delivery. The sofa is absolutely stunning & comfortable. The whole experience was smoothly.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We are glad that you love your new sofa and look forward to having you shop with us again!

Product reviews

Date of purchase: 30/06/2020

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Trusted Customer

5 years ago

Great prices,great products,super quick postage

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 30/06/2020

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Luxo Living Reviews

Corinna 1500TC Cotton Rich Bed Sheet Set - Queen WhiteMore reviews of this product (2)View product websitehavent used yet but feels good when touching it

Cornelia Triple Bunk Bed with Storage Drawers - NaturalMore reviews of this product (9)View product websiteGood product for the price, it's not going to be something we keep forever, but it will last the 5 or so years we'll want it for

Luxo Helmi Double Fabric Bed – GreyMore reviews of this product (3)View product websiteVery timely delivery and good quality product.

Nero Natural Pine Triple Bunk Bed - GreyMore reviews of this product (9)View product websiteWe received some extra parts and some were missing, having us to pause installation. We purchased a bunk bed and dismantled the old one, resulting in the kids having to sleep on just the mattress...Read more

Elsa Kids Flip Out Sofa with Storage - GreyMore reviews of this product (1)View product websiteHas not been installed yet as we need to put in the bed first

Luxo Helmi Queen Fabric Bed – GreyMore reviews of this product (5)View product websiteGreat service easy to deal with

Sollia 3 Seater Velvet Sofa - BlushMore reviews of this product (8)View product websiteStunning and comfortable, very steady and good quality material.

Luxo 1000TC Soft Bed Sheet Set - King Single Light BlueMore reviews of this product (3)View product websiteReally good quality,worth the money

Luxo 1000TC Soft Bed Sheet Set - King Single Moroccan BlueMore reviews of this product (1)View product websiteGreat quality,great colours

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