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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Muzaffer

Greenvale Vic

5 years ago

What Muzaffer said about Luxo Living:

Easy and quick.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 10/07/2020

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Tipene Wellington

5 years ago

What Tipene Wellington said about Luxo Living:

Really happy

Great service and really on time for delivery would highly recommend

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 10/07/2020

0

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Ruth Traill

5 years ago

What Ruth Traill said about Luxo Living:

Great, easy service with good products

Luxo Living was easy to deal with, communicative and provided a fast delivery service. The website and ordering process was simple to use and clear on what was being ordered and sent. Shipping times...

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your feedback. We are sorry that you were unsatisfied with the After Sales Service provided. We will take this feedback on board. We understand that you now have the purchased the handles that you wanted to purchase for your desk to match your bunk bed purchased from us.

Product reviews

Luxo Living Customer Service

Luxo Living

5 years ago

Hi Richard, We are sorry to hear that you had some manufacturing defects with your product. I can see that you have not made any claims or supplied any photos regarding this, nor did you mention this to us when you were in our showroom recently. Our support team will be in touch with you to obtain the relevant photos so that we can look into these issues for you.

Date of purchase: 03/07/2020

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Trusted Customer

5 years ago

Better than Sheridan !!!

Very impressed with the quality at this price !! When are you going to start to do quilt covers ?

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We are so happy to hear that you are loving your new sheets. We will certainly pass your feedback onto our sourcing team regarding quilt covers and we may just be able to get some in the future.

Product reviews

Date of purchase: 14/07/2020

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Rebecca Setchell

5 years ago

What Rebecca Setchell said about Luxo Living:

Happy

Exactly what we expected. Missing instructions, but rang and emailed in minutes.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 10/07/2020

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Trusted Customer

5 years ago

Easy-to-use website. Good range.

Website was easy to use. Range was extensive. Delivery fee was great.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 4 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 11/07/2020

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Trusted Customer

5 years ago

Super fast delivery 🚚 amazing quality for the best possible price.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 12/07/2020

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Trusted Customer

5 years ago

Mostly great!

Easy to order. Very fast delivery. Good communication throughout process. Assembly instructions that came with the bedside table were woeful, had to use a lot of guess work to assemble the item.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 4 Star Rating and awesome feedback. We are sorry to hear that the assembly instructions were not helpful. We will certainly take this feedback on board and advise our suppliers of this.

Product reviews

Date of purchase: 15/07/2020

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Trusted Customer

5 years ago

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Don't waste your money

Received a damaged dante bunkbed. Completely falling apart. Asked for a refund but they told me to seek third party advice. Terrible service, terrible product.

Luxo Living Customer Service

Luxo Living

5 years ago

We are sorry that your order was damaged in Transit. As you have been advised, under your Transit Insurance Policy, we will replace anything that has arrived damaged. Your replacement is due for dispatch from our Sydney warehouse today. This will resolve your matter while abiding by the Australian Consumer Law. You were advised to seek 3rd party advice as you have rejected our resolution.

Product reviews

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Luxo Living Customer Service

Luxo Living

5 years ago

We are sorry that your order was damaged in Transit. As you have been advised, under your Transit Insurance Policy, we will replace anything that has arrived damaged. Your replacement is due for dispatch from our Sydney warehouse today. This will resolve your matter while abiding by the Australian Consumer Law. You were advised to seek 3rd party advice as you have rejected our resolution.

Date of purchase: 12/07/2020

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Luxo Living Reviews

Helle 2 Person Hybrid Infrared Home SaunaMore reviews of this product (4)View product websiteVery happy with the sauna, easy to assemble but the front window is very heavy so definitely need 2 people to put it together. I recommend it

Cornelia Triple Bunk Bed with Storage Drawers - CappuccinoMore reviews of this product (8)View product websiteAmazing sleep for the the price really recommend

Luxo" Selene" Double Latex MattressMore reviews of this product (4)View product websiteComfortable really relaxed and a smooth sleep

Luxo Selene Premium Euro Top Pocket Spring Latex Mattress - SingleMore reviews of this product (2)View product websiteMy girl loves her mattress

Cornelia Triple Bunk Bed with Storage Drawers - CappuccinoMore reviews of this product (8)View product websiteSome of the parts were not manufactured adequately - damaged threads on screws and chip in finish of wood.

1000TC Ultra-Soft Bed Sheet Set - Super King GreyMore reviews of this product (5)View product websiteVery impressed with the service, 2 day turn around to non metro area

Octavia Fabric Bed Base with Drawers Queen -BrownMore reviews of this product (1)View product websiteSturdy and comfortable and the colour we wanted

Luxo Porcia Queen Solid Timber Bed - BlackMore reviews of this product (5)View product websiteInsert nuts missing. Centre support beam not as sturdy as we would hope. Easy to put together.

Agnes PU Leather Bed with Storage Drawer King - BlackMore reviews of this product (3)View product websiteSuper affordable and great quality

Luxo" Selene" King Latex MattressMore reviews of this product (3)View product websiteSuper affordable and great quality and comfort

Luxo Dante 2-in-1 Timber Bunk Bed-NaturalMore reviews of this product (4)View product websiteterrible and was falling apart.

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