Fast personal service with good follow-up communication.
Sharan Dhillon
Lumon
2 years ago
Good morning Eric,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you with your transaction. Here at Lumon we pride ourselves on providing excellent customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon!
0
Share
JV
John Vaughan
Feefo Verified
2 years ago
What John Vaughan said about Lumon:
Excellent staff and experience helped me out with my transaction walked.me through procedure very patient
Sharan Dhillon
Lumon
2 years ago
Good morning John,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
0
Share
MS
Marion Sprent
Feefo Verified
Fontenay le Comte
2 years ago
What Marion Sprent said about Lumon:
Efficient rapid problem solving
Having had some difficulties recently in accessing the portal in order to effect exchange and transfer of funds, Harry Burdis sorted the problem in about 10 minutes! Excellent !
Sharan Dhillon
Lumon
2 years ago
Good morning Marion,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Share
MM
Mark McManus
Feefo Verified
Bradford
2 years ago
What Mark McManus said about Lumon:
Everything was fully explained to us. Quick and efficient service Friendly.
Excellent service throughout.
Sharan Dhillon
Lumon
2 years ago
Good morning Mark,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Share
DC
Dennis Clarke
Feefo Verified
2 years ago
What Dennis Clarke said about Lumon:
Would recommend
Kept well informed during the full transaction
Sharan Dhillon
Lumon
2 years ago
Good morning Dennis,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you through with your transaction. Here at Lumon we pride ourselves on providing excellent customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon!
0
Share
AC
Andrew Coster
Feefo Verified
Southampton
2 years ago
What Andrew Coster said about Lumon:
Transfer
Brilliant service as always Very efficient and always straightforward. Would recommend
Sharan Dhillon
Lumon
2 years ago
Good morning Andrew,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
0
Share
KR
Kim Riley
Feefo Verified
2 years ago
What Kim Riley said about Lumon:
Excellent service very prompt and personal replies.
Angel
Lumon
2 years ago
Dear Kim,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you through with your transaction. Here at Lumon we pride ourselves on providing personalised customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon
0
Share
BS
Brian Sullivan
Feefo Verified
Greenwich
2 years ago
What Brian Sullivan said about Lumon:
Efficient, quick, polite and friendly and done in a trice at probably a goo
Efficient, quick, polite and friendly and done in a trice at probably a good rate.
Angel
Lumon
2 years ago
Dear Brian,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you through with your transaction. Here at Lumon we pride ourselves on providing excellent customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon
0
Share
Trusted Customer
Feefo Verified
2 years ago
ID had not been properly stored, causing inconvenience to resend for a 2nd time since Pure FX acquisition.
Errors in bank information caused delay to funds being received. Always a different point...
Read more
Angel
Lumon
2 years ago
Dear Customer,
Thank you for taking the time to leave us a review. Firstly, I am deeply sorry to hear that we have not met your expectations on this occasion. We pride ourselves in providing an excellent service and I am disappointed to see that we fell short of that. Please accept our sincerest apologies.
We are investigating what happened here and your Account Manager will be giving you a call to discuss your experience and put things right for you.
Thank you once again for your feedback.
Ángel
Payments Lead at Lumon
0
Share
Trusted Customer
Feefo Verified
2 years ago
Easy
Very easy and hot a good rate.
Angel
Lumon
2 years ago
Dear Customer,
Thank you for your review, we greatly value your feedback. We are thrilled to hear that we were able to delivery great rates for you. We know how important this is and we always aim to provide our customers with the best possible rates.
Thank you for choosing Lumon
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
