The new system with a wallet is much more complicated and harder to use than the old system
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to share your experiences, your feedback is greatly appreciated.
I am sorry to see that you have been finding the new portal difficult to use. Our product team are working hard to improve the portal to make it as easy to use and understand as it can be. They can only improve this based on your feedback and ideas.
Please feel free to email in to onlinesupport@lumonpay.com detailing the issues you have been having and I will pass these on to the product team to see how we can make this easier for you. We can also offer you a session where someone will run through the portal with you and show you how we can use the new features. Please also email in if you would like to do this.
Thank you for choosing Lumon!
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Peter Denham
Feefo Verified
2 years ago
What Peter Denham said about Lumon:
Always do exactly as requested and great communication.Wouldn't go anywhere else for money transfer
Sharan Dhillon
Lumon
2 years ago
Good morning Peter,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and supportive service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Trusted Customer
Feefo Verified
2 years ago
Clear communication and information at all stages
Richard provided a personal and professional service throughout the house sale and follow up with the French Notaire. Clear communication and information at all stages
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
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Trusted Customer
Feefo Verified
2 years ago
Safe trafing and good rates
Safe trading. Good rates and quick. Staff are helpful and make regular contact.
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a wonderful review. We really do appreciate your kind words and feedback.
We are thrilled to see you have found the rates offered to be up to your expectations. Here at Lumon we not only aim to provide the best service we can to all of our clients, but we also aim to provide the best rates we can achieve. I am so glad to see the team have managed to meet these aims for you.
Thank you for choosing Lumon!
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Hazel Bloxham
Feefo Verified
Crawley
2 years ago
What Hazel Bloxham said about Lumon:
Great, friendly and efficient service. Highly recommend to anyone
Friendly, efficient service and kept us informed of progress all the way
Sharan Dhillon
Lumon
2 years ago
Good morning Hazel,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you through with your transaction. Here at Lumon we pride ourselves on providing excellent customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon!
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DA
David
Feefo Verified
Preston
2 years ago
What David said about Lumon:
Competative rates and expedious service
Easy to use, good exchange rate and expedious payment into foreign bank account.
Sharan Dhillon
Lumon
2 years ago
Good morning David,
Thank you for taking the time to leave us such a wonderful review. We really do appreciate your kind words and feedback.
We are thrilled to see you have found the rates offered to be up to your expectations. Here at Lumon we not only aim to provide the best service we can to all of our clients, but we also aim to provide the best rates we can achieve. I am so glad to see the team have managed to meet these aims for you.
Thank you for choosing Lumon!
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CA
Clive Anthony
Feefo Verified
2 years ago
What Clive Anthony said about Lumon:
Professional service
Simple and fast process. Request quickly dealt with and no waiting for our call to be answered.
Sharan Dhillon
Lumon
2 years ago
Good morning Clive,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you through with your transaction. Here at Lumon we pride ourselves on providing excellent customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon!
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AC
Alison Clarke
Feefo Verified
2 years ago
What Alison Clarke said about Lumon:
Brilliant service - Helpful staff
Personal service provided. Always available to answer questions regarding the sale. Richard and Zulieka made the process seamless and less stressful.
Sharan Dhillon
Lumon
2 years ago
Good morning Alison,
Thank you for taking the time to leave us a review, we are really pleased to hear that you’ve had such a good experience with the team and that they were able to help you with your transaction. Here at Lumon we pride ourselves on providing excellent customer service and it’s great to see we were able to achieve that on this occasion.
Thank you for choosing Lumon!
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CS
Cindy Staniford
Feefo Verified
France
2 years ago
What Cindy Staniford said about Lumon:
Very helpful, friendly efficient.
Sharan Dhillon
Lumon
2 years ago
Good morning Cindy,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
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HC
Henry Douglas Coates
Feefo Verified
2 years ago
What Henry Douglas Coates said about Lumon:
Not enough information on exchange rates before making decision
Sharan Dhillon
Lumon
2 years ago
Good morning Henry,
Thank you for taking the time to share your experiences your feedback is greatly appreciated.
Here at Lumon we aim to offer a fully informed service to all of our clients as we see the value in building that trusting relationship with our clients. I am sorry to see you feel the team have not met this for you on this occasion. This is not the service we aim to provide and I will be looking into this further.
For any future trades please free to email in to support@lumonpay.com or call us on 020 3384 7280 where a trader will be more than happy to run through any questions you may have or just run you through current market moves/market news.
We thank you for choosing Lumon!
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
