My contact, Tom, was polite and friendly. He explained everything very clearly, was patient when I didn’t fully understand any particular process. He could not have been more helpful.
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found Tom has been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Gordon Clemens
Feefo Verified
2 years ago
What Gordon Clemens said about Lumon:
Excellent!
Excellent service, polite and knowledgeable agent with a quick transfer and kept informed all through the transaction!
Sharan Dhillon
Lumon
2 years ago
Good morning Gordon,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Ronnie Cooper
Feefo Verified
2 years ago
What Ronnie Cooper said about Lumon:
Excellent customer service. We were kept in the loop every step of the way. We would recommend ( and have done ) to our friends
Sharan Dhillon
Lumon
2 years ago
Good morning Ronnie,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Trevor Slater
Feefo Verified
Adelaide SA
2 years ago
What Trevor Slater said about Lumon:
Great service from staff, seem to have gone backward on line, compared to l
On line service could be simplified, the changes you have made in the last 10 months make things more complex, the software updates have not done you any favours
Sharan Dhillon
Lumon
2 years ago
Good morning Trevor,
Thank you for taking the time to leave us a review.
Our product team have been working hard to improve the online portal for both customer use and ease of understanding. I do apologise you do not feel they have met that and would welcome any feedback on any specific areas the team can improve on.
Please feel free to reach out onlinesupport@lumonpay.com with any further details.
Thank you for choosing Lumon!
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Rowena Kennaird
Feefo Verified
Toulouse France
2 years ago
What Rowena Kennaird said about Lumon:
Excellent service .
Polite, efficiente and helpful .
Sharan Dhillon
Lumon
2 years ago
Good morning Rowena,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Steven Beattie
Feefo Verified
2 years ago
What Steven Beattie said about Lumon:
Good professional service. Will use LUMON again.
Sharan Dhillon
Lumon
2 years ago
Good morning Steven,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Stuart Roy Bennett
Feefo Verified
2 years ago
What Stuart Roy Bennett said about Lumon:
Jordan was fantastic throughout the process; polite, available and informed. Thank you. We would use you again and recommend your service to others.
Sharan Dhillon
Lumon
2 years ago
Good morning Stuart,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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LM
Lesley Mifsud
Feefo Verified
Fleet
2 years ago
What Lesley Mifsud said about Lumon:
Great customer service
Knowledgeable, kept us informed on a daily basis and helpful. Can highly recommend
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Trusted Customer
Feefo Verified
2 years ago
Euro purchase.
Made this Euro purchase while overseas and I found it to be an easy and efficient transaction.
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
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Robert Waldron-Kelly
Feefo Verified
Gurat France
2 years ago
What Robert Waldron-Kelly said about Lumon:
Excellent
Excellent as usual. Money was available in my French bank account in about 4 hours
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
