Dear Yvonne,
Thank you for taking the time to leave a review. We are delighted to see that you had a great experience with us, and that you found our teams quick, friendly and professional.
Thank you for choosing Lumon!
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Trusted Customer
Feefo Verified
2 years ago
This is a very good Company to deal with.
Angel
Lumon
2 years ago
Dear Customer,
Thank you for taking the time to leave a review, we are thrilled to see you had a great experience with us.
Thank you for choosing Lumon
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IG
Ian Grace
Feefo Verified
2 years ago
What Ian Grace said about Lumon:
Communication is everything.
Communication was excellent and overcame unforeseen circumstances with bank holidays in parts of Spain complicating matters, which worked to our advantage anyway. Professional service which you need...
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Angel
Lumon
2 years ago
Good morning Ian,
Thank you for taking the time to leave us a review. We are delighted to hear you had such a positive experience with us. Here at Lumon we pride ourselves in providing customers with excellent customer service and keeping our customers up to date on their transactions. Thank you again for your valuable feedback, and thank you for choosing Lumon.
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AR
Andrea Rich
Feefo Verified
2 years ago
What Andrea Rich said about Lumon:
Outstanding service
1st I would like to thank Jonathan Watson for his expertise and efficacy on the sale of my property to transfer funds from a Spanish bank to the UK. Also a big thank you to Billie who they arranged...
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Angel
Lumon
2 years ago
Hi Andrea,
Thank you for taking the time to leave a review, we really appreciate it. We are delighted to hear that Jonathan and Billie have been so helpful and that your transaction was smooth. We appreciate how important communication is during transactions like this and it's great to see you were kept informed at all times throughout the process.
We look forward to serving you again in the future. Thank you for choosing Lumon.
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James Lewis
Feefo Verified
Weston-super-Mare
2 years ago
What James Lewis said about Lumon:
Usually good but a shame about the "glitch" on major funds transfer
The majority of the time has been good however a "glitch" in the system on the final transfer was unfortunately concerning. It took about two days to transfer to my UK bank
Angel
Lumon
2 years ago
Dear James,
We're truly sorry to hear about your the delay you experienced with your recent transfer. Your feedback is essential to us, and we take your concerns very seriously. We would like to extend our sincerest apologies for any inconvenience you may have faced. We are committed to improving our service and ensuring a better experience for all our customers. Your comments will help us in this endeavour.
If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us directly at support@lumonpay.com
Once again, we apologize for any inconvenience and appreciate your valuable feedback.
Best regards,
Ángel
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RH
Ruth Hudson
Feefo Verified
2 years ago
What Ruth Hudson said about Lumon:
kept me informed all the way.
Angel
Lumon
2 years ago
Hi Ruth,
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with the communication from the team about your transaction. We understand how important sending money is and we strive to keep customers informed at all times.
Thank you for choosing Lumon.
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Paul Griffiths
Feefo Verified
16310 Roussines, France
2 years ago
What Paul Griffiths said about Lumon:
Excellent and simple to use
Angel
Lumon
2 years ago
Dear Paul,
Thank you for taking the time to leave us a review, we are delighted to hear that you found our platform simple to use, we greatly value your feedback. If there's anything more we can do for you please do not hesitate to send us an email on support@lumonpay.com
Thank you for choosing Lumon.
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RH
Ron Howes
Feefo Verified
2 years ago
What Ron Howes said about Lumon:
Sale of French property
Selling my holiday home in France and needed a safe cost effective way to transfer my funds into my UK bank account. Lumon was recommended to me.
Jonathan Watson contacted me and talked me through...
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Angel
Lumon
2 years ago
Hi Ronald,
Thank you very much for your lovely review. It's great to hear that Jonathan was so helpful and that he was able to help you with your transaction. Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best ways we see we can do that is by offering a friendly and supportive service. We are delighted to see that Jonathan has been able to provide this to you on this occasion.
Thank you for choosing Lumon!
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Elizabeth Goode
Feefo Verified
2 years ago
What Elizabeth Goode said about Lumon:
The experience initially excellent. Just a long winded process getting my euros. Can't understand why on Friday when my payment for euros was received they didn't release my funds to the spanish...
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Angel
Lumon
2 years ago
Dear Elizabeth,
We're truly sorry to hear about your the delay you experienced with your recent transfer. Your feedback is essential to us, and we take your concerns very seriously. We would like to extend our sincerest apologies for any inconvenience you may have faced. We are committed to improving our service and ensuring a better experience for all our customers. Your comments will help us in this endeavour.
If you'd like to discuss your case further, please don't hesitate to reach out to us directly at support@lumonpay.com.
Once again, we apologize for any inconvenience and appreciate your valuable feedback.
Best regards,
Ángel
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WM
William Mair
Feefo Verified
2 years ago
What William Mair said about Lumon:
Very happy customer
Friendly, efficient and never rushed. Very professional in every way.
Sharan Dhillon
Lumon
2 years ago
Good afternoon William,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.