I ordered an engraved interlocking heart pendant for my daughter-in-law. It arrived very quickly but there was a problem with the engraving. I contacted Lovesilver and I have to say they dealt...
I am disappointed with the product because two days after my husband put on the necklace with the pendant, the colour of the pendant changed and became dark. The information they have left on the...
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Emma
Lovesilver
6 years ago
Hello, thank you for your feedback, please be rest assured that your item is 925 Sterling Silver and we would never ever sell an item that was fake on any of our websites. As per our reply to your email, it appears that the item has tarnished, which we have emailed an explanation why, and as mentioned no two people are the same in their body chemistry and whilst one may wear silver for many years without tarnish another may find that they need to clean their silver jewellery frequently however, in the cooler periods of the year the need to clean silver is often far less. Again, thank you for your feedback and we hope our email to you helps resolve the issue for you. With kind regards, Emma, Customer Services
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Emma
Lovesilver
6 years ago
Hello, thank you for your feedback, please be rest assured that your item is 925 Sterling Silver and we would never ever sell an item that was fake on any of our websites. As per our reply to your email, it appears that the item has tarnished, which we have emailed an explanation why, and as mentioned no two people are the same in their body chemistry and whilst one may wear silver for many years without tarnish another may find that they need to clean their silver jewellery frequently however, in the cooler periods of the year the need to clean silver is often far less. Again, thank you for your feedback and we hope our email to you helps resolve the issue for you. With kind regards, Emma, Customer Services
The necklace was expensive and has tarnish after one weeks wear. Bought as a birthday present for my daughter. Very disappointed with quality. Looks cheap and tacky now.
Emma
Lovesilver
6 years ago
Hello, thank you for your feedback, and we are sorry to hear that the pendant has tarnished, just to advise that we have replied to your email as to how this can rectified. WIth kind regards, Emma, Customer Services
Product reviews
Emma
Lovesilver
6 years ago
Hello, thank you for your feedback, and we are sorry to hear that the pendant has tarnished, just to advise that we have replied to your email as to how this can rectified. WIth kind regards, Emma, Customer Services
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