How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Loans 2 Go Reviews | Customer Service Reviews for https://www.feefo.com/reviews/loans-2-go | Feefo

Displaying all 7,001 reviews

Trusted Customer

8 years ago

Terrible.

Rude staff. I suffer with a severe mental illness.. depression and anxiety aswell. Have been threatened again and again!

Luke

Loans 2 Go

8 years ago

Sorry to hear you were dissatisfied with the service provided. Please rest assured we will look into the reasons why we didn’t reach your expectations on this occasion. We really value customer feedback and your comments have been passed to our Professional Standards department. If you would like, please do not hesitate to contact them directly at ps@loans2go.co.uk if you would like to discuss your experience.

Luke

Loans 2 Go

8 years ago

Hi again, I understand that you have been in contact with our team and we have resolved your issue. I'm glad we were able to help. Thank you for using Loans 2 Go!

Trusted Customer

8 years ago

I will recommend you again because I think you are a great service, quick and efficient and there to help me out.

Luke

Loans 2 Go

8 years ago

Thank you for borrowing with Loans 2 Go and please do!

Trusted Customer

Lincoln

8 years ago

What Trusted Customer said about Loans 2 Go:

The guys at the lincoln branch are fantastic

I would definitely recommend & use them again. The staff at the lincoln branch are amazing a credit to your staff

Luke

Loans 2 Go

8 years ago

Really good to hear from you Patricia. The team at Lincoln will be glad to hear this!

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

Interest far too high

Really fast at paying out however their interest is ridiculously high. Taking advantage of prople in a desperate situation!! Its disgusting

Luke

Loans 2 Go

8 years ago

Thank you for your feedback Jamie. Our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. Don’t forget if you wish to withdraw from your loan agreement, all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly.

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

fastspeedy service

Fast and speedy service

Luke

Loans 2 Go

8 years ago

Glad we could be of service to you, Rhysce.

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

Very friendly , helpful , professional service

Luke

Loans 2 Go

8 years ago

Great to hear, Andrew. Thanks for borrowing with Loans 2 Go!

Trusted Customer

newport gwent

8 years ago

What Trusted Customer said about Loans 2 Go:

Very easy to apply and the member of staff who dealt with me was excellent.

Luke

Loans 2 Go

8 years ago

Thanks, Emma the team will be glad to know you left a 5 star review.

Trusted Customer

Wakefield

8 years ago

What Trusted Customer said about Loans 2 Go:

My expieriance with this company was great. They listened and helped a lot and did not judge about my past the process was kwik and smooth and I got the money in store the same day ... I would...

Luke

Loans 2 Go

8 years ago

Thank you so much Robert!

Trusted Customer

8 years ago

Excellent services nice and easy

Luke

Loans 2 Go

8 years ago

Thanks for the review and for borrowing with Loans 2 Go!

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

agents were friendly and efficient.

Well done great team

Luke

Loans 2 Go

8 years ago

Thanks, Matthew!

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo