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Loans 2 Go Reviews

Displaying all 7,240 reviews

Trusted Customer

Suffolk

8 years ago

What Trusted Customer said about Loans 2 Go:

Fast and freindly

Alway a fast freindly and fuss free company to deal with.

Luke

Loans 2 Go

8 years ago

Thank you for leaving us your feedback, Stephen!

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

Friendly helpful staff

Loans to go are brilliant they are so helpful in the Liverpool store I would recommend them to anyone thank you for all your help

Luke

Loans 2 Go

8 years ago

Wonderful to hear from you, Christine. The team at Liverpool will be really glad to know you left them a review. Thank you for borrowing with Loans 2 Go.

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

very friendly and helpful staff

Luke

Loans 2 Go

8 years ago

Thrilled to hear you thought our team were friendly and helpful. Thank you so much for the review, Leonie!

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

the service was excelent

Luke

Loans 2 Go

8 years ago

Thank you very much for the review, Alain!

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

Great customer service (Erika)

Erika was brilliant she made me feel comfortable and explained everything to me would definitely recommend loans 2 go

Luke

Loans 2 Go

8 years ago

Thank you so much for your review and your kind words about Erika. We'll make sure they get the message!

Trusted Customer

8 years ago

It took 3 hours to decide if I was getting a loan

I got all the way to reading from slough and had to wait for 3 hrs before approval. On arriving there were other formalities that had to or presented which was never told, over the phone I was told...

Luke

Loans 2 Go

8 years ago

Thank you for your feedback. I can confirm that when a customer has their initial call with a member of our New Business team they may fit the criteria and be eligible for a loan on face value but all loan applications are subject to a thorough affordability assessment. This is essential in our role as a responsible lender. As such no loan applications are confirmed or guaranteed over the phone and all customers are advised that their application is subject to this affordability assessment in branch. Also, our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. Don’t forget if you wish to withdraw from your loan agreement, all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly. Sometimes there may be a queue beforehand so we would like to apologise for the wait. I can see that from performing our affordability checks to the loan signing took roughly 45 minutes, much less than the 3 hours you noted. Thank you for borrowing with Loans 2 Go, and if there is anything else we can do to help please let us know.

Trusted Customer

Cardiff

8 years ago

What Trusted Customer said about Loans 2 Go:

Helpful

Very helpful and friendly guy in Cardiff office. Advised me good. Yes the interest rate is high if you leave the loan go full term but this was explained to me throughout. Will use again if a short...

Luke

Loans 2 Go

8 years ago

Thank you for the kind words, Andrew. Cardiff will be glad to hear you left them a review and I'll be sure to pass it on. You are correct, and if you wish to settle a loan agreement early you are entitled to a statutory rebate which would reduce the total amount repayable significantly. Thank you for borrowing with Loans 2 Go and if there is anything we can do to help make your experience a 5 star one let us know!

Trusted Customer

8 years ago

Excellent

Fantastic service and Chris from enfield was very professional and friendly .Would definitely use them again and highly recommend

Luke

Loans 2 Go

8 years ago

Thrilled to hear about your positive experience with Chris at the Enfield branch. I'll be sure to let them know! Thank you for borrowing with Loans 2 Go.

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

Very good service

Luke

Loans 2 Go

8 years ago

Thank you for the review, Sakibea. If there's anything we can do to make your experience a 5 star one, please let us know!

Trusted Customer

8 years ago

What Trusted Customer said about Loans 2 Go:

exerlent service always happy to help when I need it

Luke

Loans 2 Go

8 years ago

Glad to hear we could help, Raymond. Thank you for borrowing with Loans 2 Go!

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