What Mrs Michele Waxman said about Leisure Guard Insure for Cars:
Good customer service
I had to change the policy I bought and they cancelled it so I could rebook again. Very helpful customer advisor
Customer Service
Leisure Guard Insure for Cars
3 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you were happy with the service you received.
If you have any other queries, then please do not hesitate to contact us.
Kind Regards,
Leisure Guard.
What Mr Edward Heyden said about Leisure Guard Insure for Cars:
Totally unacceptable wait times
It took 48 minutes for someone to answer my call. Yes, 48 minutes!! I find that totally unacceptable. No doubt they are losing loads of business with such atrocious response times. When someone...
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Customer Service
Leisure Guard Insure for Cars
3 years ago
Good Morning,
Thank you for leaving a review.
We are sorry for the delay you experienced.
Kind Regards,
Leisure Guard.
MH
Mr Edward Heyden
3 years ago
That is truly a half-hearted apology. How about stating that you really care about your clients and you agree that 48 minutes is unacceptable? Or that you take this seriously and will endeavour to rectify this ridiculous situation where clients that actually want to do business with you have to wait so long? Sounds to me as though you are neither happy to receive my review nor particularly sorry for the delay.
Duplicated my purchase but did remedy once I spotted and advised of this
Probably just an IT blip but my policy purchase was duplicated, which I only subsequently noted from my credit card statement, meaning I needed to contact Leisure Guard to advise them of this and...
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Customer Service
Leisure Guard Insure for Cars
3 years ago
Good morning,
Thank you for leaving a review.
We have emailed you directly regarding this matter.
Kind regards,
Leisure Guard.
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