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Leasepoint Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 176 reviews

Trusted Customer

Feefo Verified

5 years ago

They were very professional and gave good advise

they were very professional and gave us good advise and yes i would recommend them and use them again in the future

Roger

Leasepoint

5 years ago

Thanks very much, great to see you are happy with our service. We would love to assist any of your friends or family, and we have a referral bonus (shopping vouchers) for any business that comes to fruition. Enjoy the Tiguan, and if anything is needed during your lease term, just let us know. All the best.

Date of purchase: 29/07/2020

Chelmsford Safety

Feefo Verified

5 years ago

What Chelmsford Safety said about Leasepoint:

a very professional company

Leasepoint weree a pleaure to deal with very helpfull at every point, i would recomend and use again

Roger

Leasepoint

5 years ago

Thanks for the great review, and we hope you enjoy the car.

Date of purchase: 17/09/2020

Trusted Customer

Feefo Verified

5 years ago

Excellent service, excellent communication. Make the process easy. Work Hard to fulfill the requirement.

Roger

Leasepoint

5 years ago

Thanks for the excellent review. We really appreciate it! - Look forward to assisting you again soon.

Date of purchase: 10/06/2020

Abacus Resources

Feefo Verified

6 years ago

What Abacus Resources said about Leasepoint:

Very professional, excellent communication and very competitive. Never had such an excellent experience buying a vehicle. Will be recommending them and using them again.

Roger

Leasepoint

6 years ago

Thank you for your review, and we hope to assist again soon.

Date of purchase: 04/02/2020

J C Peters LTD

Feefo Verified

6 years ago

What J C Peters LTD said about Leasepoint:

Excellent service as usual.

Roger

Leasepoint

6 years ago

Thank you for your business over the last ten years- and also for your excellent email marketing platform (Email Blaster) that we use regularly. Really pleased you are happy with your latest car from us.

Date of purchase: 07/02/2020

Specialist Tiling Supplies LTD

Feefo Verified

6 years ago

What Specialist Tiling Supplies LTD said about Leasepoint:

Great communication

Great to work with, kept me informed all through the process of my factory ordered car, didnt have to chase for an update once!

Roger

Leasepoint

6 years ago

This is great to hear - thank you, and we are pleased you are enjoying one of the best value lease deals we have seen over recent years - a top notch car, at bottom notch pricing !

Date of purchase: 30/01/2020

Kurt Buchner

Feefo Verified

6 years ago

What Kurt Buchner said about Leasepoint:

Very quick and professional!

Roger

Leasepoint

6 years ago

Thank you very much for your review Kurt. We hope you enjoy your great car!

Date of purchase: 29/01/2020

Trusted Customer

Feefo Verified

6 years ago

Good but not quite great

Leasepoint were fast & helpful at the pre contract stage... including working hard to work through an awkward situation with the funder's requirements but were let down when the car arrived with the...

Roger

Leasepoint

6 years ago

Ron, thanks very much for your reply. Appreciate you taking the time. Please check your junk email box. We did email you at 11:13AM yesterday, with a solution to this problem - which did not have any tinge of disinterest from us - I promise this would never be the case. Please see copied and pasted our response to you here following the car sadly having the wrong cable: ----------------------------------- Hello Ron,I am sorry to hear that your vehicle was supplied with the wrong cable. All you need to do is to take that cable to your local VW dealer and they should be able to swap it to your correct phone cable. ----------------------------------- I apologise for your inconvenience with this, and I hope we may be able to assist you again, and earn our usual 5 star review, by providing you exactly the same high levels of sevice as with this and all transactions. If there is anything else at that I can do, please drop me a line: roger@leasepoint.co.uk Regards, Roger

Roger

Leasepoint

6 years ago

Ron, - Just in case of any help, I have also checked and see that Heritage VW are 3.6 miles from your business address - they are the closest VW dealer, and should you pass this way the address is: Whitby Road, Bristol, BS4 3QB

Date of purchase: 30/01/2020

Corecare Global LTD

Feefo Verified

6 years ago

What Corecare Global LTD said about Leasepoint:

Another great experience!

Another hassle free transaction with Leasepoint! Good advice, quick quote and super quick delivery!

Roger

Leasepoint

6 years ago

Great to hear Tom, thanks as ever for your valued custom. Speak soon.

Date of purchase: 23/01/2020

Grahame Groombridge

Feefo Verified

6 years ago

What Grahame Groombridge said about Leasepoint:

service and responses were brilliant just a pity that after the supplier had disconnected the radio, they left the sat nav inoperable!!!

Roger

Leasepoint

6 years ago

Grahame, I am pleased our service was great, but I am really disappointed to hear of the problem regarding your Sat Nav - This has literally just hit my desk 5 minutes ago following your call with Alex and I was sad to hear of this issue > Your requirement was for the radio to be disabled, and I have investigated with the dealer, who thinks one wire too many must have been pulled when taking care of this request for you. Either that, or with the looming becoming more technical, it is no longer as simple as pulling an FM/DAB cable. I also understand you now have this resolved, but if you advised us when the problem was noticed we could have had our national network of audio engineers instructed to come out and put this swiftly right for you. This still remains an option, and if we can do anything else please let us know? Apologies again for the road bump here, and I hope we can assist again soon. Regards, Roger

Grahame Groombridge

6 years ago

Thanks Roger. I did report this to your staff, and was advised to take it to the Nissan dealer to correct it. It would have been an awful lot easier for me if one of your engineers could have come along, but I wasn't given that option. Anyway, it's probably not worth worrying about now.

Roger

Leasepoint

6 years ago

Grahame, I have just checked and with the sat nav being at fault the advice given was to take to the dealer. Usually if it is the radio disconnection at fault we would work on providing an audio engineer. - From speaking to my colleague who handled the call, she assumed the issue not to be one of the radio disconnection, but perhaps a faulty SD card, hence forwarding you to the dealer, which was the right couse of action. However, we can still assist here, to try and get the radio succesfully disconnected now. I am just dropping you an email on this now, to resolve this for you. Regards, Roger

Date of purchase: 07/01/2020

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