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Leasepoint Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 176 reviews

Trusted Customer

Feefo Verified

5 years ago

Excellent customer service - top marks in every area. And a lovely car.

Roger

Leasepoint

5 years ago

Thank you for the excellent review, and we are pleased you like the car which we think is brilliant value, nicely specified and really well built. We look forward to being of assistance again, and should you have any queries during the lease just let us know.

Date of purchase: 12/01/2021

Coveya Ltd

Feefo Verified

Bristol

5 years ago

What Coveya Ltd said about Leasepoint:

Simply Fantastic Service

Excellent Service from Roger and Vicky at Leasepoint. From Enquiry through to order the service and support was fantastic, would fully recommend them to anyone looking for a new car!

Roger

Leasepoint

5 years ago

This is what we like to see! Thanks for the review Carsten, and we look forward to assisting you again soon.

Date of purchase: 04/01/2021

Novex (UK) LTD

Feefo Verified

Great Bentley

5 years ago

What Novex (UK) LTD said about Leasepoint:

Excellent service and the sort of service that you have come to expect.

Initially they were 100% happy to answer questions as to best buys and car details, although they must have been fed up with so many questions they certainly didn't give that impression. Very...

Roger

Leasepoint

5 years ago

We greatly appreciate your 5 star review, thank you. If we can be of any help during the lease just let us know.

Date of purchase: 04/12/2020

Trusted Customer

Feefo Verified

5 years ago

Nice to speak to real people

detailed personal service, took the time to understand our needs and very helpful with arranging a complex finance package - thoroughly recommend

Roger

Leasepoint

5 years ago

Thank you very much for the review, and we hope the driver is happy with their new car.

Date of purchase: 04/12/2020

Paul Newbury

Feefo Verified

5 years ago

What Paul Newbury said about Leasepoint:

Can't rate the service highly enough

I have hired vans a few times in the past, but never so easy as with Leasepoint. The office staff took a few simple details from me and the rest was all organised. Delivered and collected with...

Roger

Leasepoint

5 years ago

Brilliant. Pleased you have had a good experience with us Paul. We hope to be of assistance again soon.

Date of purchase: 07/12/2020

Damien Taylor

Feefo Verified

5 years ago

What Damien Taylor said about Leasepoint:

Fed Up

We placed an order which went reasonably smoothly. Said they had sent documents which they hadn't etc, but what's new?! We then received a video of the car we had apparently ordered, which was a...

Roger

Leasepoint

5 years ago

Damien, I am so sorry to see your review, and I am very disappointed that you have had a poor experience. Of our last 81 reviews, we have largely scored 5 stars, bar some 4 star reviews. Our average review is 4.8 and we invite every customer to complete feedback, so this experience that you have had is very sad to see. I can quite appreciate your unhappiness, as your car was ordered with our dealer based on a 3 to 4 week estimated lead time, as our supplying dealer was under the impression the car was at UK Port. Within a few days of your order being placed, it was identified that this was not the case, our dealer had misread the correct location of the car and it was actually at port near the factory where the car was build - which is in South America. This was right away emailed to you - so there was no dishonesty or lack of integrity from us - though of course it is a very poor outcome. Further salt to the wound was that the Volkswagen factory system itself was giving an expected arrival to the UK of late September, which then was followed by further shipping delays, which added a few more weeks. You mention we had said we had sent documents when we had not. I am happy to further review this, but our funder, as do we, operate a CRM system, that I am logged in to whilst drafting this message for you, and I can see the documents having left the system at the times notified/recorded. If we can further look in to this as offered below, I can evidence this as a formal complaint response for you, with written proof from our funder and the necessary snippets with time and date from us, as I really do not want you to think we have lied at any stage, as this is not in the nature of our otherwise consistently positively reviewed service, over 11 years of dedicated work. So - all in all, I can see you have every right to be dissatisfied with what you have received here. However, to defend our service - which is always delivered honestly, and with best customer outcomes in mind, we did not mislead, pass on updates obtained from VW falsely, or cover up any update provided to us. Whilst we have not made an error, or been dishonest, or set out to cause you such a poor experience, I would personally welcome some further contact on this matter with you should you disagree. If you would be so kind to take the time, please email me on the address you have for me, and I can treat your experience as a formal complaint, so that we properly review every stage of the process undertaken with your order, following which I would send you a formal response, and I would also at that stage like to be able to make a goodwill gesture to try and brush off some of the mud that has been left on our name with you. I hope we may be able to discuss, and I pass on my sincere apologies for now.

Date of purchase: 30/11/2020

Anton Dible

Feefo Verified

5 years ago

What Anton Dible said about Leasepoint:

Great company to work with

Top service from Roger & co as per always

Roger

Leasepoint

5 years ago

Appreciate your business Anton, and thanks for the great review. Speak soon.

Date of purchase: 30/09/2020

Trusted Customer

Feefo Verified

5 years ago

Great customer experience through the process incl support through my term

Great customer experience, I was kept fully informed through the whole process, I have been using Leasepoint for 10 years now and would highly recommend Roger and his team, the post sales experience...

Roger

Leasepoint

5 years ago

Thanks for being one of our loyal, long standing customers! Great to see you are happy with our service.

Date of purchase: 09/10/2020

ANS Group Global LTD

Feefo Verified

5 years ago

What ANS Group Global LTD said about Leasepoint:

Excellent service as always

Roger

Leasepoint

5 years ago

We really appreciate your business, over many years now. Thank you!

Date of purchase: 12/10/2020

Corecare Global LTD

Feefo Verified

5 years ago

What Corecare Global LTD said about Leasepoint:

Other great transaction...

Another great transaction with a company we can trust. Delivered about a week after order 👍👌

Roger

Leasepoint

5 years ago

Bullseye! This is great to see - Thanks Tom for your continued business. Always a pleasure to deal with you.

Date of purchase: 02/10/2020

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