Jurni Reviews

Thank you for the kind words! We're so pleased to hear you had such a positive experience. Enjoy the new car!

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience did not meet expectations. We understand how frustrating it can be to feel out of the loop during what should be an exciting time. Unfortunately the finance company were experiencing issues with their systems and the issuing of the finance agreement to you and also to our other customers who were contracting their vehicles through this funder. VWFS were unable to provide us with any firm updates during this period as to when the situation would be resolved and regrettably this impacted on the information that we could provide to you and ultimately the delivery of the vehicle. We’re always looking for ways to enhance the experience and are committed to ensuring that our communication remains clear and proactive. What we have learnt from your complaint is that we should have updated you even just to say that we had not received any update from VWFS. We have already discussed with them the dissatisfaction raised by some of our other customers about their system issues, which are now resolved. Thank you again for your valuable feedback.

Thank you for the great feedback! We're glad to hear the team went above and beyond to help with your new vehicles and refinancing. We’re always here if you need anything in the future!

On behalf of Emma, thank you for the lovely review! We're so pleased to hear everything went smoothly and that communication throughout was excellent. We really appreciate the recommendation!

Thank you for your feedback! We're glad to hear everything ran smoothly for you - that's exactly what we aim for. Enjoy the new car!

We're really sorry that the dealer failed to correctly order your van in the first instance thereby delaying delivery to you. This was out of our control and as you know the dealer took full responsibility for their error and ordered the correct vehicle which you're now driving. We really do appreciate your custom, especially as a long standing repeat customer, and we look forward to continuing our Jurni together

On behalf of Chris, thank you! We're glad to hear you were happy with the price and communication, and that the process was straightforward overall. We appreciate the recommendation and your understanding about the delay with the finance provider.

Thank you for the kind words! We're so pleased to hear that the communication and customer service met your expectations, and that we could help make returning and receiving your vehicles a smooth process. Enjoy the new car!

Thank you for your feedback. We're sorry the wait for your Polestar was longer than expected, but we’re glad to hear your overall experience was satisfactory. If we can help in the future, please don’t hesitate to get in touch.