I was very happy with the product! It was exactly what I had been looking for but could not find elsewhere. It arrived quickly and was sold at a good price.
I really like the clothes you stock. Always something different there. The reason I ordered from you was that you were offering a discount to email subscribers if ordering before a certain date. ...
The courier Joy used was not user friendly. After a failed attempt to deliver the goods the courier seemed impossible to contact to rearrange. After over a week of trying to contact them (by phone...
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JOY
JOY
15 years ago
I am disappointed to hear that you never received your parcel. I have duely noted your feedback and will be forwarding this information to the appopriate people. I would be really interested in chatting with you further about this.
Siobhan
JOY
Date of purchase: 11/05/2010
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Trusted Customer
15 years ago
No better or worse than anyother online store i have purchased items from.
I was very disappointed that I saw a dress in Grazia magazine, bought it from the internet and when it arrived it was very different to the picture. I tried it on and the fit was not good. I...
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JOY
JOY
15 years ago
I am sorry to hear that you had a disappointing experience with JOY. We really appreciate your feed back as it has allowed us to make improvements the customer service number is now on the website making it easier for customers to contact us. If you would like to discuss this further, I would be happy to contact you.
Siobhan
JOY
I love Joy. Original and affordable online shopping. Delivery and product perfect.
Only thing I would say is that delivery charges abroad are a tad expensive, compared to, for example, TopShop (5...
I like the clothes, but had a bad experience with the online ordering system. I ordered a coat that never arrived and it took a month and several emails to get a refund.
JOY
JOY
15 years ago
I have looked into your order, and would like to apologise for the delay in getting your refund to you. Sometimes with items that are in high demand the system can delay in registering the sales showing more then are available to order. We have since recitifed this. Refunds are also being processed at a faster rate of 3 - 5 days waiting. I would like to discuss this with you further.
Siobhan
JOY
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
