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John German Estate Agents Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,699 reviews

Mr Peter David Bradshaw

Feefo Verified

2 years ago

What Mr Peter David Bradshaw said about John German Estate Agents:

Excellent service and communication throughout the sale process

Mr Mark Gregory & Mrs Susan Jane Gregory

Feefo Verified

2 years ago

What Mr Mark Gregory & Mrs Susan Jane Gregory said about John German Estate Agents:

Great service

Pleased with the excellent service when purchasing from John German. Timely communication and constant updates. Thank you.

Mr Donald Andrew Cox & Mr Duncan John Cox

Feefo Verified

2 years ago

What Mr Donald Andrew Cox & Mr Duncan John Cox said about John German Estate Agents:

Good level of communication from all team members at all stsges. Jessica was particulary good at keeping us up to speed with developments

Trusted Customer

Feefo Verified

2 years ago

Professional efficient and friendly

We would definitely recommend John German they have been excellent during the whole process. Alway friendly efficient and professional.

Trusted Customer

Feefo Verified

2 years ago

Jessica was extremely professional, contactable and replied quickly to all correspondence.

Mr Terence George Ward & John Roobottom

Feefo Verified

2 years ago

What Mr Terence George Ward & John Roobottom said about John German Estate Agents:

Supportive and professional.

Happy to recommend, a difficult sale due to legal issues but the John German team were professional and supportive throughout.

Trusted Customer

Feefo Verified

2 years ago

Good customer service regular updates

Trusted Customer

Feefo Verified

2 years ago

Excellent service friendly helpful efficient staff

Very professional and friendly service

Miss Emily Margaret Pollard

Feefo Verified

Uttoxeter

2 years ago

What Miss Emily Margaret Pollard said about John German Estate Agents:

Amazing support!

I can’t thank Jess Norton enough for her support and kindness during my purchase. It took 18 months of Jess chasing and talking me through each stages! She is truly a diamond.

Trusted Customer

Feefo Verified

2 years ago

Generally very poor, erratic communication and constant change if personnel

Generally below what would be expected of an established agent Initially very poor communication and a constant change of personnel did not help.

Andy Jones

John German Estate Agents

2 years ago

Thankyou very much for taking the time to leave us a review regarding our Burton upon Trent branch, although we're very disappointed to read said review as we pride ourselves on excellent customer service. Firstly we can see that the transaction did take a long time which is highly frustrating for you, and us. Said delay was on the buyer's side due to their related sale taking a long time and unfortunately this was beyond our control. Secondly I can see, from the notes, a change in personnel dealing with your file and we understand the frustration here. Unfortunately we could not avoid this because Stephen went on holiday and our Sales Progression team stepped in to take over, and look after your case. We're sorry you felt the service wasn't up to scratch and we value all feedback so we will be sure to pass the feedback on to the Burton team. Best wishes, - Andy Jones, Director.

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