Initial communication was excellent as a reply to phone message on a a Sunday! Telepone order made at that first call but there was no follow up e-mail and we couldn't then get hold of company (email...
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Jo Alexander
Jo Alexander
12 years ago
Thank you for your valuable feedback and we are very sorry to hear that you had trouble contacting us after your order was placed. We are aware that we did, unfortunately, have problems with losing e-mails that were coming to us via our Website recently but this has now been resolved. Just to reassure you, on-line orders receive an automatic e-mail confirmation and whilst telephone orders are currently confirmed at the time of scheduling the delivery, we will review this to see if confirmations can be provided earlier in the process.
Taking your comments on board we have also updated our website contact details to include office opening hours and information on our messaging service to re-assure our customers.
Thank you for the time taken to notify us of your problems - much appreciated.
Date of purchase: 25/08/2013
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Trusted Customer
Feefo Verified
12 years ago
Excellent service, great assistance in product selection and delivery exceeded expectations
Product reviews
Date of purchase: 05/08/2013
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Trusted Customer
Feefo Verified
12 years ago
prompt delivery. well protected, left in garden as instructed.
Product reviews
Date of purchase: 24/08/2013
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Trusted Customer
Feefo Verified
12 years ago
very friendly and efficent
Product reviews
Date of purchase: 20/07/2013
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Trusted Customer
Feefo Verified
12 years ago
Very knowledgeable and helpful people deliver god service.
Very helpful delivery man who unpacked all the pieces. Would have been even more helpful if he were able to take away the cardboard but luckily for us we have a recycling truck that came after a few...
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