I call service not just the call centre ( I only do online orders so wouldn't know) but also the information on each product which has seriously gone downhill, I buy a pack of say 10 strands of...
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Klaudia - Help Team
JewelleryMaker
1 month ago
Hi Patricia,
Thank you for your review.
We’re sorry to hear that you’ve found the product information on our website has become less detailed, especially when purchasing mixed gemstone and pearl strands. We understand how useful it is to have clear information about each strand, including the gemstone type, colour and other specifications, especially when looking back at previous orders.
We also appreciate your comments about being unable to access the details of items that are now out of stock, as well as the information and item codes for the 2024 Christmas Advent Calendar. We’ll certainly pass your feedback on to the relevant team for review, as we understand how frustrating it can be when you want to check the materials or specifications of something you’ve previously purchased.
We really appreciate you taking the time to explain your concerns and help us identify where the information provided could be improved.
We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Always great and very efficient. I usually get my orders in half the time I used to get them. Great.
Klaudia - Help Team
JewelleryMaker
1 month ago
Hi Suzanne,
Thank you for your review.
We’re so pleased to hear that you’ve found our service consistently efficient and that your orders are now arriving much quicker. We really appreciate your continued support and lovely feedback.
We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Product reviews
Date of purchase: 04/09/2026
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TRACY HEMPHILL-HEWITT
Feefo Verified
GBR
1 month ago
What TRACY HEMPHILL-HEWITT said about JewelleryMaker:
Good communication. Posted quickly.
Klaudia - Help Team
JewelleryMaker
1 month ago
Hi Tracy,
Thank you for your review.
We’re so pleased to hear that you were happy with our communication and that your order was posted quickly. We really appreciate your support and hope you continue to enjoy shopping with us.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Never had a problem with the service from Jewellery maker.
Klaudia - Help Team
JewelleryMaker
1 month ago
Hi,
Thank you for your review.
We’re so pleased to hear that you’ve always been happy with the service you’ve received from us. We really appreciate your continued support and kind feedback.
We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Mostly good with one rather disappointing item, this time!
Product reviews
Date of purchase: 04/09/2026
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Trusted Customer
Feefo Verified
1 month ago
Arrived when said
Product reviews
Klaudia - Help Team
JewelleryMaker
1 month ago
Hi,
Thank you for your review.
We’re sorry to hear that you were disappointed with the quality of the freshwater pearls. While these are described as imperfect, we understand that the appearance can still be disappointing if they were not as you expected. We appreciate your feedback and will certainly pass your comments on to our team.
Please know that you’re welcome to return the item within 30 days for a full refund if it isn’t right for you.
We’re sorry for any disappointment caused, and if there’s anything we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website