Jerseytravel is no longer an active Feefo customer
Displaying all 4,734 reviews
Trusted Customer
7 years ago
I felt Jersey Travel mislead me in the booking, I paid quite a substantial amount for my trip and did not have a sea view room, no upgrade possible, I apparently got one night free but I spoke to...
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Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent stay in Jersey. We are sorry that you feel let down by the service offered by Jersey Travel, however having reviewed your booking we can confirm that the upgrade was subject to availability and not guaranteed. Should you wish to discuss further please do not hesitate to contact us. We do hope that despite this you had an enjoyable holiday in Jersey.
Product reviews
Date of purchase: 29/05/2019
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MJ
Mr T Jones
7 years ago
What Mr T Jones said about Jerseytravel:
Very helpful, Thank you. Trevor Jones
Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent travel to Jersey. We trust you enjoyed your holiday and look forward to welcoming you back to the Channel Islands again soon.
Good website easy to navigate and very pleased with comms and updates.
Would use again.
Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent stay in Jersey. We hope to be of service again soon.
Product reviews
Date of purchase: 26/05/2019
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Trusted Customer
7 years ago
Upgrade was not as expected and I don't agree with the refund policy too strict and unfriendly when it comes to personal circumstances
Lara Wherry
Jerseytravel
7 years ago
Thank you for your feedback, we are sorry to hear that you were unhappy with our policy. If you wish to discuss further please contact us directly. We do hope that despite this you enjoyed your stay in Jersey.
We're sorry to hear that you felt you didn't get sufficient attention from us prior to your departure to Jersey. If you'd like to send further details of your experience please send these to our Customer Services Manager lara.wherry@citravelgroup.com and she will look into this for you as we pride ourselves on the full service offering that we provide. We hope you enjoyed your time in Jersey :)
Thank you for taking the time to leave your feedback, we're pleased that you had a good trip. We'd love to help again if you do come back!
Date of purchase: 25/05/2019
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MP
Mr N Philbey
7 years ago
What Mr N Philbey said about Jerseytravel:
Very good bus services to all parts.
Lydia Smith
Jerseytravel
7 years ago
Thank you for your comments, we're pleased to hear that you enjoyed the Mayfair Hotel and it sounds like you managed to get out and about to see some of the island. We hope we might see you here again in Jersey soon.
We're pleased you had a great holiday in Jersey and enjoyed your time at the Merton Hotel, thanks for your comments. We hope we might be able to help you again with your next Jersey holiday.
Product reviews
Date of purchase: 25/05/2019
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Trusted Customer
7 years ago
Jersey Travel and Rebecca Evans the person who arranged our holiday were a pleasure to deal with from the initial contact to finalising the booking.
A most professional and pleasant experience from...
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Lydia Smith
Jerseytravel
7 years ago
Thank you for your comments regarding Rebecca, we have passed these on to her, she prides herself in looking after our clients. Should we be able to help again, please do let us know.
Product reviews
Date of purchase: 25/05/2019
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MW
Mrs S Webb
7 years ago
What Mrs S Webb said about Jerseytravel:
very helpfull would use again.
Product reviews
Lydia Smith
Jerseytravel
7 years ago
Thank you for your feedback, we're pleased you have enjoyed your holiday with us and also everything that the Somerville Hotel has to offer!
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
