Jerseytravel Reviews

Thank you for taking the time reply to our feedback form. I am sorry to hear that you were disappointed with some aspects of your stay at the Beachcombers Hotel. This is a popular hotel owing to the extremely good value for money it represents and has recently been upgraded to 3 star rating . Having spoken to the Hotel Manager he advises that he was not aware of any problems during your stay and had not received complaints from any other guests.The waiting staff in the dining room are new but the Head waitress has been employed there for three years and would have been able rectify any problems if they had been brought to their attention. We do hope that overall you enjoyed your stay in Jersey and hope that we may be of service to you in the future. P CORNICK Customer Services Manager

Thank you for taking time to complete our feedback form. We are sorry to hear that some aspects of your stay were not satisfactory. We have been in contact with the Hotel management and a copy of their reply follows.I have now conducted a full investigation into the complaint from Clients Weir but, before commenting further, I would like to sincerely apologise that they were dissatisfied with certain aspects of their stay. It was Kate, Head Receptionist, who was on duty, along with Holly who checked the clients in. The first room allocated was Room 144 which is a twin but does also have bunk beds in the room. When the clients expressed their dissatisfaction and advised Reception that they just wanted a twin, the girls immediately looked for an alternative. Unfortunately, they did send them up to a room which was already occupied (for which they apologise profusely), before finally allocating Room 321 to the clients. Both Kate & Holly would also like to apologise to clients Weir if they felt they did not provide sufficient information on the hotel. As regards the food, depending on availabililty & the time of year, the Mayfair tries to serve two fresh vegetables daily but always provides at least one fresh vegetable dish. At the time of year the clients were staying with us Jersey Royals were served twice in the week, with other local potatoes used for roasting. This is the same policy as at the Metropole, and the Mayfair is currently using new menus devised by the Metropole Management. The best way we have of monitoring food standards is through our guest questionnaires and for the week in question most clients reported that the food was "Excellent" or "Good" with only two stating that the food was "Fair". There was no complaint made at the time to Management who I am sure would have been only too happy to address any concerns that these clients wished to raise. In closing, I would once again apologise that Clients Weir were dissatisfied on this occasion. I am aware that they are repeat clients and, if they were to consider returning to the Metropole or the Mayfair next year, as a gesture of good, will we would be pleased to offer a small discount off the accommodation element of the holiday. Jonathan Segal Managing Director P CORNICK Customer Services Manager